Business Services and Operations Specialist

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.Position summaryThe Business Services and Operations Associate supports the Business Services and Operations team in delivering a range of core functions, including travel logistics, employee engagement coordination, procurement support, and day-to-day operational and administrative support.This role plays a key part in supporting Nava’s remote employees by supporting improvements to our operational culture and ensuring seamless experiences across our national team. The Business Services and Operations Associate sets high standards for efficiency, follow-through, and service, incorporating feedback from the wider team to help strengthen Nava’s culture and mission-driven work. This role must be located in the DC area.What you'll doProvide support for internal mailing, shipping, and product tracking services, ensuring timely delivery and accurate documentationContribute to Nava’s financial health through accurate budget tracking, reporting, and timely expense reimbursementsManage and triage Eden tickets related to setup, travel, expenses, office access, and general employee inquiries, ensuring prompt and effective resolutionCoordinate logistics for internal and external contacts, including travel arrangements and room scheduling for meetings and eventsAssist employees with travel coordination, including bookings, reimbursements, and itinerary managementSupport employee engagement activities, such as gifting initiatives through Goody and other vendorsContribute to the onboarding experience by coordinating swag distribution and providing orientation supportOffer logistical assistance for training, onboarding sessions, and virtual events to promote consistency and engagementManage and review initial setup budgets to ensure compliance with company policy and spending guidelinesReview, process, and track vendor invoices to ensure timely and accurate paymentsSupport procurement operations and reconciliation efforts to maintain budget accuracyAssist with budget tracking for events, programs, and engagement initiativesApprove home office setup requests and review expense budgets submitted by other teamsCollect and review receipts for the expense tracking system, ensuring compliance and data accuracyPartner with the billing team to notify them when expense reports are ready for reviewContribute to cross-functional business services projects and process improvement initiativesMaintain service trackers, vendor contracts, and documentation to support operational continuityProvide day to day administrative support to the Business Services and Operations team, including scheduling and coordination of internal and external meetings, assist with planning and executing internal events, staff meetings, and company-wide initiatives, ensuring high-quality experiences and seamless logisticsRequired skillsExperience planning and executing company and/or team eventsHighly organized, resourceful, reliable, and detail-orientedExperience with organizational software, specifically GSuiteComfortable learning new systems and processesAbility to work independently and autonomously within a distributed team while soliciting feedback when necessaryAbility to think strategically around trade-offs and short term vs. long term benefitsAbility to build and form strong relationships with both the internal team and external vendorsAn adaptive, empathetic, collaborative, curious, creative and positive mindset, who loves to brainstorm and work closely with the team.Excellent written and verbal communication skillsDesired skillsEducation: Bachelor's degree or equivalent experience desired, but not requiredExperience working with a collaborative teamAbility to plan large scale community outreach/speaker/team eventsExperience planning and executing industry networking, conferences, speaker panels, and/or recruiting eventsExperience planning large internal events (50 )Working with distributed teams and managing multiple office locationsExperience with Unanet or similar ERPExperience with Jira Confluence WorkspaceExperience with multiple types of contract pricingExperience in professional services environmentOther requirementsAll roles at Nava require the following:Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hiredWork authorization that doesn’t require visa sponsorship, now or in the futureMay be subject to a government background check or security clearance, depending on the contractPerks working with NavaHealth coverage — comprehensive medical, dental, and vision plans to support your overall health needsInsurance coverage — Nava provides disability, life, and accidental death insurance at no costTime off — vacation, holidays (including Juneteenth), and floating holidays to rest and rechargeCompany holidays — enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonusParental leave — paid time off for new parents, plus weekly meals delivered to your homeWellness program — full platform offering physical, mental, & emotional health resources & support toolsVirtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit programSabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest401(k) match — Nava matches 4% of your salary to support your retirement savings planFlexible work — remote-first environment with flexibility built around your schedule and responsibilitiesHome office setup — company laptop & setup assistance provided via Staples for remote work needsUtility support — monthly reimbursement to help offset eligible home office utility expensesLearning opportunities — internal training programs and resources to help grow your professional skillsDevelopment opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — get rewarded when you refer great people who join the Nava teamCommuter benefits — pre-tax commuter programs to support in-office travel when applicableSupportive culture — A collaborative and remote-friendly team environment where people genuinely careLocationWe have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touchSign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.  We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Salary : $111,600 - $131,900