What are the responsibilities and job description for the Client Success Manager position at Nava Software Solutions?
NAVA Software solutions is looking for a Client Success Manager
Details:
Client Success Manager
Denver CO - Onsite
Duration: 12 months
Looking for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or someone from the cable industry like Comcast.we keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
Be Part of the Connection
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:
- Lead discussion & calibration sessions to align on product request and expected output
- Plan and execute on stakeholder product request by ensuring constant alignment of the objective
- Assist, train and lead product rollout plan
- Build important business relationships with clients.
- Understand customer needs and participate in brainstorming solutions
- Promote the products created to support meeting company goals
- Initiate, foster and cultivate business relationships
How You'll Make an Impact
- Client Engagement, discovery and relationship management
- Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
- Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
- Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
- Ensuring timely delivery of product releases and updates.
- Travel around a week each month
You'll work in a fast-paced, dynamic office environment. On a given day you'll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You'll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.
Required Qualifications
- Experience: Project management 5 years
- Education: Bachelor's degree in related field, or equivalent work experience
- Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
Preferred Qualifications
Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call centre operations, chat and digital support they are going to want to refine the screening to include food service background ( waiting table/bar tender in their early career) Sales or consulting background.