Medical Receptionist

40 hours per week; Daytime position; rotating Saturday coverage

Essential Function & Duties: Arriving Patients

• Receives patients at the front desk reception area in a timely manner.
• Identifies each patient and reviews and verifies each patient’s demographics, either hard copy or in the computer system. Scan photo identification into RIS. Verify the referring and cc doctor on file.
• Verifies consistency of examination ordered with clinical diagnosis.
• Scans, Reviews, and verifies patient insurance information, and collect patient copay as appropriate.
• Verifies that pre-certification is obtained when necessary for the patients scheduled exam. Communicate with Billing Office Precertification department and referring office with issues.
• Checks if a script was received; if not, contact referrer for script.
• Responsible for prompt processing of paperwork/receiving requests and logging in patients.
• Provide Patient Portal information.
• Selects appropriate Appointment Reason and edits as necessary.
• Create loan slips for patients to sign and receive foreign films from patients as needed.

Essential Function & Duties: Payments, Collections, Billing Office Communications

• Upon receiving script, if patient has a balance due, notify Billing Office only if the account is marked for collections.
• Process all patient payments/copays received in Royal. Send RIS message to Billing Office for TOS, CD’s, and Collection payments.
• Notify Billing office via AVR or calling regarding issues including collection alerts, self-pay, CDs inquiries, MI message for new employer information, etc.

Essential Function & Duties: Scheduling patients

• Schedule’s walk-in patients for exams for immediate service unless precertification or prep (i.e., fasting) is required.
• Issues proper preparation for exam when indicated.
• Responsible for scheduling patients via the phone, fax, or ARV. Obtain patient phone number insurance plan and ID#, Date of Birth. Complete all pre-registration questionnaires including MRI Safety Sheet (stents, implant info), Run eligibility.
• All Modalities: Inquire about all previous exam histories relative to the exam being scheduled.

Essential Function & Duties: Checking Out Patient Films or CD’s

• Search database to verify whether or not patient has picked up films previously.
• Generate loan slips for patients picking up CDs to check out.
• Burn CD and Load CD and verify that it works. Label accurately.
• If patient is picking up films or CDs verify their identity by requesting to see their photo ID.
• Ensures that patient signs the loan/pick up slip and scan the paperwork to the patient’s chart.
• Generate Invoice for Attorney-requested CD’s, obtain payment, burn and send CDs/ Images.

Essential Function & Duties: Preregistration

• Contact patient to verify demographics, contact information, and insurance.
• Confirm appointment date, time, and exam to be performed.
• Request patient to provide a photo ID, insurance card, an updated medication list and previous exams as necessary when arriving for exam.
• Review prep for exam and ask if patient has any questions.
• Identify co-pays and or deductibles to patients when available.

Essential Function & Duties: Customer Service Focus

• Welcomes all patients immediately upon arrival at Naugatuck Valley Radiology by saying hello. Always identify self by name when answering phone. Always wears name badge, visible and above the waist.
• Promotes a professional office atmosphere by keeping personal conversations to a minimum in public areas and within hearing distance of patients (i.e., at front desk, tech areas).
• Thanks all referring offices and patients for choosing Naugatuck Valley Radiology to perform exams.
• Knowledgeable about various services and locations of Naugatuck Valley Radiology offices.

Education/Certification: High School Diploma or equivalent.

Required Technical knowledge: Basic knowledge of computers; Knowledge of word processing and typing skills.

Experience Required: Medical Terminology knowledge preferred.

Repetitive Motions: Majority of time spent at the computer and on the phone. Movements frequently and regularly require using the wrists, hands, or fingers.

Physical: Sitting most of the time. Position requires ability to lift and carry x-ray film jackets and to file overhead.

Skills/Abilities: Flexibility to work varied hours as needed, including weekend hours.

Demonstration of ethical and professional conduct. Open, accurate and responsive communication, oral and written, on an individual basis or in groups. Ability to handle multiple tasks/projects and meet deadlines. Good interpersonal skills.

OCCUPATIONAL RISKS: Subject to normal occupational hazards for employee in radiological work at various sites. Employee may frequently be exposed to hazardous materials such as chemical and electromagnetic radiation as in CRT’s (VDT’s), radiation.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your desired hourly rate?

Work Location: In person