Technical Service

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.

Location

Schaumburg - Illinois

About The Opportunity

Natus Medical Inc. is seeking a skilled technical service professional to provide post-sale technical customer service to customers via phone, online chat, or text. This role is based in a call center environment and is not compensated based on achievement of sales targets.

What You'll Get To Do

• Respond to a high volume of varied complexity technical inquiries, including equipment or software installation/activation/troubleshooting and providing technical product specifications and information on compatibility with other products
• Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommend products or services, such as warranties, as part of customer issue resolution
• Work cross-functionally to resolve complex challenges and develop strategic, long-term solutions
• Translate technical concepts and their implications for non-technical audiences and constructively address feedback or objections
  
  

Skills And Experience

• 5-8 years of experience in a technical service role, with extensive experience and deep expertise in a specific function or area of specialty
• Strong influencing and persuasive skills, with the ability to gain buy-in for complex recommendations
• Ability to work cross-functionally and lead technical aspects of complex projects
• Effective communication skills, with the ability to communicate technical concepts to non-specialist stakeholders
• Ability to manage own workload and support team planning efforts to ensure deadlines and goals are met
• Experience planning, allocating, and managing resources for large-scale projects and developing specifications based on broad input
• Strong teamwork, agility, accountability, and respect, with a focus on cultivating an environment where collaboration and continuous improvement thrive
  
  

Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

What We Offer!

• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits,
• Life Insurance Benefits
• Tuition reimbursement and more!
  
  

Join Natus Sensory today. Confidence in every Sense.

Natus is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.