What are the responsibilities and job description for the Consumer Coordinator position at Naturipe Farms LLC?
Description
About Naturipe Farms
Naturipe Farms is a grower-owned producer of wholesome, good-for-you fresh berries, nurtured by working family farmers. From small family homesteads to large estates, our growers are defined by their care for nature. At Naturipe®, sustainability is the foundation of every decision we make. It is a priority in all aspects of our company and farming operations across the globe.
Unique to the fresh produce industry, Naturipe is a partnership between four highly esteemed fresh berry growers, each one committed to bringing the best tasting freshest berries to our customer’s tables every day.
About the Role
You will play a pivotal role in fostering and maintaining positive relationships between the company and its customers. This position is responsible for addressing consumer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving. The coordinator will analyze customer feedback to identify trends and recommend improvements to enhance the overall consumer experience. By acting as a liaison between consumers and internal departments, the role ensures that customer needs are understood and met promptly. Ultimately, the Consumer Coordinator contributes to building brand loyalty and supporting the company’s reputation for exceptional products.
What you will accomplish
- Handle all consumer inquiries.
- Manage the database, track corrective actions, and issue final reports to the consumer and/or customer.
- Record all complaints and inquiries in the database and track all corrective actions.
- Respond urgently and independently to customer-related requests and requirements.
- Report solutions to problems/changes in procedures to the Food Safety Specialist.
- Ensure all food safety audits and other related documents are on Azzule and shared with the customers.
- Ensure that the approved vendor files are up to date and collect the new food safety audits and file them accordingly.
- Assist the VP of Compliance in responding with urgency to customer-related requests and requirements.
- Other duties crucial to our mission as they are needed.
Requirements
This should describe you
- Associate degree. Bachelor’s degree a plus.
- 2 years’ experience in agribusiness or produce environment preferred
- Spanish written/verbal skills highly preferred
- Experience working in a consumer-facing role.
- Excellent written/verbal communication skills used with growers, retailers, customers, and consumers
- Strong proficiency with MS Office products, including Word, Excel, PowerPoint, and Outlook software.
- Must be high energy and enjoy a dynamic, ever-changing environment.
- Proven experience effectively interfacing with all levels of management, technical, and administrative staff as well as outside inquiries from the public.
Here's who you'll work with
An outstanding and collaborative Food Safety and Consumer Specialist who knows the ropes as well as an engaged and committed team eager to support your success.
Benefits
Medical, Dental, Vision insurance. Flexible Spend accounts, Life benefits, short and long term disability, generous 401K plan with company match, and a generous time-off program.
Here’s how you can introduce yourself
Please send your resume and salary requirements. We are excited to get to know you better.
Compensation: Non-Exempt
Location: Estero, Florida