EDI Manager

Welcome to a better way, an authentic way. Welcome to Nature’s Way.

We believe that nature is the best way to holistic health, and it should be available to everyone.

When we help people live healthy lives, we build a happier, healthier world for everyone.

How we go about our work drives TRUST in who we are, what we do, and the products we produce.

Our customers trust:

• Our products to be the gold standard
• Our words to be true
• Our claims to be honest,
• Our actions to have integrity.

And we’ve been leading the way since 1969.

Be a part of helping people live healthy lives as our new EDI Manager.

SUMMARY

The EDI Manager at Nature’s Way is responsible for overseeing all aspects of electronic data interchange (EDI) operations, ensuring seamless, accurate, and secure exchange of business documents with trading partners. This role leads strategic initiatives to optimize EDI processes, supervises EDI Coordinator(s), and collaborates cross-functionally to support business growth and operational excellence. The EDI Manager will leverage a Value Added Network (VAN) and SAP Business Technology Platform (BTP) to facilitate EDI transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

EDI Operations Oversight

• Manage daily EDI operations, ensuring accurate and timely transmission of documents via VAN and SAP BTP.
• Monitor EDI transactions for errors, troubleshoot issues, and resolve discrepancies to maintain data integrity and compliance.
• Supervise and mentor the EDI Coordinator, providing guidance and support for professional development.

Trading Partner Management

• Create, adapt, and troubleshoot EDI maps for trading partners within SAP Business Technology Platform (BTP), ensuring compliance with each partner’s specifications and Nature’s Way data models.
• Translate requirements into robust mappings, implement conditional logic, and maintain cross-reference tables to prevent failures and chargebacks.
• Coordinate end-to-end testing (unit, integration and user acceptance) and drive root-cause remediation with internal teams and trading partners.
• Version and document mapping changes, manage controlled deployments and monitor post-release performance to validate accuracy and stability.

Strategic EDI Management

• Develop and implement EDI strategies aligned with Nature’s Way business objectives.
• Lead the onboarding and integration of new trading partners, including requirements gathering, mapping, testing and validation of EDI processes.
• Stay current with industry best practices, standards (e.g. ANSI X12, EDIFACT), and emerging technologies to enhance EDI capabilities.

Cross-Functional Collaboration

• Work closely with internal teams (IT, Customer Care, Sales) to ensure EDI systems are integrated with business processes and ERP systems.
• Communicate effectively with trading partners, external EDI providers, and VAN providers, to resolve issues and optimize document exchange.

Reporting and Data Analysis

• Generate and analyze EDI performance reports to identify trends, opportunities for improvement, and potential risks.
• Automate reporting and alerts to proactively address issues and support business continuity.

System Maintenance and Compliance

• Oversee the configuration, maintenance, and upgrades of EDI translation software and mapping tools.
• Ensure compliance with industry standards, customer requirements, and organizational policies through regular audits and documentation.

Relationship Management

• Build and maintain strong relationships with trading partners and internal stakeholders.
• Represent Nature’s Way in EDI-related discussions, projects and initiatives.

Continuous Improvement and Training

• Identify opportunities for automation and process optimization to reduce manual intervention and improve efficiency.
• Provide training and support to the EDI Coordinator and other team members on EDI systems, protocols and best practices.

SUPERVISORY RESPONSIBILITIES

This position has direct supervisory responsibility over, and daily management of, individual associates that require: personnel performance evaluations, personnel succession planning, approval of budgets for travel, training, associations, trade shows, advertising, dues/publications, etc.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to balance multiple priorities and meet deadlines in a fast-paced environment
• Project Management skills.
• Ability to communicate effectively at all levels in and outside the organization.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in Information Technology, Business or related field; or equivalent combination of education and experience.
• Strong technical proficiency in EDI standards, mapping and integration with ERP systems.
• 3 years of experience in EDI Management, including hands on experience with VANs and mapping.
• SAP ERP experience preferred.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to lead, mentor and collaborate across teams.

All benefits are effective on day 1 of employment.

Medical Option to select either a PPO plan or one of 2 high – deductible medical plans that includes a company contribution to your personal health savings bank account.

Dental Delta Dental PPO & an option to select an enhanced dental plan.

Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage

Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.

401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit-sharing contribution is also made to employee accounts if the company meets its annual targets.

You’ll also enjoy a variety of other benefits that support your long-term health and wellness:

• Company provided short-term & long-term disability
• Life and AD&D insurance
• Flexible spending accounts
• Voluntary critical illness & accident coverage
• New parent phase-in program & paternity leave
• Educational assistance reimbursement
• Product discounts & a wellness program

Start Helping People live Healthy lives today!