Scrum Master

JOB SUMMARY

This role is responsible for supporting Agile delivery teams by helping keep work organized, teams aligned, and delivery efforts moving forward effectively. The Scrum Master works closely with engineering teams, product owners, stakeholders, and leadership to support software development and digital initiatives while helping remove blockers, improve communication, and maintain delivery momentum. The role goes beyond facilitating Agile ceremonies and focuses on supporting team collaboration, accountability, delivery consistency, and overall team effectiveness.

This position requires someone who is adaptable, proactive, and comfortable working in fast-moving environments where priorities and challenges can shift quickly. Success in the role depends on strong communication, facilitation, relationship management, and the ability to support teams through challenges while maintaining collaboration, transparency, and delivery momentum. Overall, the role is focused on helping teams improve continuously, work effectively together, and deliver meaningful outcomes through practical and collaborative Agile practices.

RESPONSIBILITIES

Agile Team Support & Facilitation

• Support Agile teams by facilitating delivery, removing obstacles, and promoting effective team collaboration
• Lead Agile ceremonies including sprint planning, standups, backlog refinement, retrospectives, and sprint reviews
• Help teams stay aligned on priorities, commitments, and delivery goals
• Promote accountability, ownership, and continuous improvement across teams

Delivery & Coordination

• Partner with Product Owners and stakeholders to support backlog management, sprint readiness, and delivery planning
• Help track priorities, dependencies, risks, and action items across initiatives
• Monitor sprint progress and team metrics to identify delivery risks and improvement opportunities
• Support teams in adapting to changing priorities while maintaining focus and momentum

Cross-Functional Collaboration

• Build collaborative working relationships across Engineering, Product, QA, Infrastructure, and business teams.
• Facilitate discussions that support alignment, communication, and problem-solving
• Promote transparency between technical teams, stakeholders, and leadership
• Support Agile best practices and contribute to ongoing team and process improvements.

Continuous Improvement & Change Support

• Identify opportunities to improve workflows, team collaboration, and delivery processes
• Implement and support Agile metrics and reporting to help improve team delivery, visibility, and continuous improvement efforts
• Help teams proactively address blockers and delivery challenges
• Encourage a culture of adaptability, learning, and continuous improvement
• Support Agile adoption and organizational change initiatives as needed

QUALIFICATIONS

• 2 years of experience in a Scrum Master, Agile Coordinator, or similar Agile delivery role within technology organizations
• Understanding of Agile frameworks including Scrum, Kanban, or hybrid delivery approaches
• Experience supporting multiple projects or teams in fast-paced environments
• Strong communication, facilitation, and organizational skills
• Ability to build relationships, collaborate across teams, and support delivery effectiveness in evolving environments
• Experience with Agile and collaboration tools such as Azure DevOps, Jira, Confluence, Planner, or similar platforms
• Scrum Master certification preferred (CSM, PSM, SAFe, or equivalent)
• Bachelor's degree in Information Technology, Business, Computer Science, or related field preferred; equivalent experience will also be considered

Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations.

We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.