Housekeeper

Natural Retreats is hiring a Housekeeper to join our team in Sun Valley, Idaho! Our Housekeepers are essential in helping ensure all homes within the local portfolio remain in pristine condition and are kept in accordance with Natural Retreats’ quality and brand standards. With fantastic attention to detail, the Housekeeper will ensure all guests and owners have an amazing first impression of the property. This individual  is also responsible for escalating any maintenance issues to the relevant department head and management.  

Our team is expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results. This includes building positive relationships, communicating effectively, responding constructively to challenges, and taking ownership for delivering high-quality work that supports team and organizational success.

COMPENSATION: $20.00 / hr

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care) 
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell phone 

ESSENTIAL FUNCTIONS: 

• Take full responsibility for the full clean of the residences upon the departure of guests
• In the absence of Management, check residences prior to the arrival of guests to ensure all residences are in pristine condition. 
• Using the checklist for each residence, ensure that all areas have been cleaned and prepared to the required standard. 
• To use the correct cleaning products for the relevant jobs and ensure hygiene levels are kept to a high standard. 
• Regularly change cleaning materials (e.g. wipes, dusters, etc.) to ensure they are effective and hygienic. 
• Change all bed linens to a high standard, ensuring all linen is clean, unmarked and presentable. Escalate to the relevant manager if linen is marked or damaged. 
• Ensure toiletries are replenished. 
• Ensure the bathrooms are cleaned to a high standard and stocked with sufficient linens and supplies. 
• Ensure all flooring is either vacuumed, swept, and / or washed as appropriate. 
• In kitchen areas, ensure the refrigerators, ovens, microwaves, and stoves are clean inside and out. 
• Periodically conduct deep cleans of ovens, microwaves, stoves, and refrigerators. 
• Ensure the porches/decks of each residence are swept prior to the arrival of guests to ensure free of leaves, etc. 
• Clean windows (inside) and ensure smear free. 
• Escalate any issues in relation to dirty external windows with the relevant management team. 
• For residences which have open fires, ensure the fire is cleaned and prepared for use by the guests and ensure that there is a full supply of wood and kindling. 
• Spot check each residence throughout the clean and escalate any maintenance issues with the relevant manager. 
• Manage the supplies of cleaning materials and linen and reorder when necessary. 
• When meeting Natural Retreats’ guests, greet them in a friendly, welcoming, and consistent manner. 
• If a guest makes a direct request to Housekeeping, ensure that you promptly fulfill the request and if unable to fulfill the request, raise with the relevant manager. Ensure that you keep the guest aware of the progress and always communicate in a friendly, positive manner. 
• Approach all tasks and requests with a ‘can do’ attitude. 
• Escalate any general issues with the residences to the relevant manager promptly. 
• Be an ambassador for Natural Retreats in all areas to ensure you are always smart and presentable and wearing the correct NR uniform. 

EXPERIENCE & SKILLS:

REQUIRED

• One (1)  year experience in a similar role 
• Valid Driver’s License
• Valid driver’s license with good driving record and 3 years of driving experience (will be driving a company vehicle)
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Proficiency in technology such as cell phones and basic computer skills 
• Ability to be active up to 85% of the work day 
• Ability to have a flexible schedule, which includes weekends and some holidays as needed
• Strong attention to detail 
• Able to exercise good judgement 
• Ability to multi-task and manage time effectively 
• Ability to work alone and as part of a team 
• Proactive and flexible approach to work assignments 

DESIRED

• Excellent interpersonal, written, and verbal communication skills

POSITION TYPE/HOURS OF WORK: 
This is a full-time position. Due to the nature of the job, the Housekeeper should be flexible with their hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take 2 days off per week where possible. Guests can arrive at unpredictable times, and the Housekeeper should always be available in case of emergency, which includes evenings. Generally, this may mean working some inconsistent hours. Exact daily schedules may vary from season to season and differ from in-season to off-season and are subject to change and vary based on occupancy, arrivals, and departures. Vacation is generally taken outside of peak season. 

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.