What are the responsibilities and job description for the Veterinary Exam Room Assistant/CSR position at Natural Healing Pet Care?
Job Title: Exam Room Assistant/Customer Service Representative
Job description
Natural Healing Pet Care is a busy specialty practice offering high quality, personalized care that focuses on integrative medicine. We are looking for a friendly, dependable, and detail-oriented person to join our caring team in a hybrid role as an exam room assistant and customer service representative. Our desired candidate should be willing to work in a fluid role as dictated by the particular needs of the clinic at any given time. This position requires regular interactions with clients; strong communication skills and a compassionate attitude are a must. Veterinary experience is preferred but not mandatory for the right candidate. Position will be 30-38 hours/week.
Essential tasks and desired qualifications
- Greet and room patients and clients
- Obtain patient histories/maintain accurate records
- Assist in exams rooms including appropriate and safe patient handling
- Collaborate with veterinary staff to ensure seamless communication and coordination of care
- Maintain clean, organized, and stocked exam rooms and reception area/lobby
- Answer, handle, and direct incoming calls and emails; provide information and assistance regarding pet care inquiries
- Schedule and confirm appointments via phone, in-person and email
- Assist with check-in and check-out procedures
- Maintain accurate records of customer interactions and transactions
- Assist other staff members outside of your daily responsibilities as needed to ensure a collaborative and supportive environment
- High attention to detail with the ability to think clearly and multitask in a busy environment
- Exceptional client education and communication skills
- Self-starter and performs with little direct supervision; committed to follow-through and accountability
Our current hours of operation are Mon/Tues 8:00-6:00; Wed 8:00-2:00; Th 8:00-4:00; Fri 8:00-1:00. No weekends required! Please visit our website at naturalhealingpetcare.com to see how we are different from a conventional veterinary practice.
Compensation starts at $16.50 per hour and is negotiable depending on experience.
Pay: From $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Troy, MI 48083 (Required)
Work Location: In person
Salary : $17