What are the responsibilities and job description for the Housekeeping Supervisor position at Nativo Lodge?
Description
Position Purpose: The Housekeeping Supervisor will under the direction of the General Manager and Rooms Director, maintain the quality and cleanliness of the property. The Housekeeping Supervisor r is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.
Supervisory Responsibilities: All Housekeeping team members at Nativo Lodge.
Essential Duties and Functions/Responsibilities/Tasks:
- Work under direction of the General Manager.
- Maintain a positive and professional approach with employees, coworkers, and guests.
- Set goals for performance that coincide with Heritage's plans and vision.
- Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies.
- Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM.
- Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
- Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
- Report, as directed, any observed deviations to established standards.
- Advises manager or desk clerk of rooms ready for occupancy.
- Navigates interview, hire, disciplinary, and termination actions when necessary for team members.
- Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued.
- Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
- Enforces standard procedures for the acceptance, security, and return on customer lost and found items.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Review occupancy levels and event levels to staff team member labor accordingly.
- Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery.
- Handle all guest and employee concerns with tact and follow-up.
- Review and maintain linen inventory and proper storage.
- Implement as needed an ongoing housekeeping training program for all new housekeeping employees.
- Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
- Other duties as assigned consistent with the functions of this position as needed at any of the properties.
Why You’ll Love Working With Us
- Competitive pay and comprehensive benefits including a 25% match for 401k!
- Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
- Enjoy complimentary meals during scheduled work shifts!
- Free employee parking!
- Growth and development opportunities!
- Inclusive, people-first culture!
Requirements
- Knowledge of Microsoft Office, Internet Explorer and prior PMS experience.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Ability to work on your feet for eight hours or more.
- Must be able to lift/push/reach for/carry 40 pounds frequently.
- Excellent verbal communication and ability to multitask.
- 3 years or equivalent combination of education and experience; housekeeping or hospitality experience preferred.
- High school diploma or equivalent experience/training, associate’s degree in Management or Hospitality Preferred.
Salary : $16 - $19