What are the responsibilities and job description for the Referral Coordinator - MD071 position at Native American Rehabilitation Association of the Northwest, Inc. (NARA)?
Title: Referral Coordinator
Location: Wellness Center - 12360 E Burnside St., Portland, OR 97233
Schedule: This is an in-person position, Monday through Friday, 8:00am - 4:30pm
Wage Range: $26.00 – $30.00 hourly, non-exempt
If you are a motivated and dedicated Referral Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!
At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.
Company Mission
The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
About The Company
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Position Overview
The Referral Coordinator coordinates internal and external referrals to ensure patients/clients are successfully connected to specialty healthcare services and other appropriate resources. This position works closely with providers, billing staff, insurance companies, and other support staff to process and track referrals, maintain knowledge of insurance and grant benefits and NARA NW programs, ensure required documentation is sent, received, and added to the medical record, and coordinate care throughout the referral process. The Referral Coordinator also completes internal referrals to NARA NW programs, maintains referral tracking reports, and provides regular referral updates to management.
What You Will Do
Location: Wellness Center - 12360 E Burnside St., Portland, OR 97233
Schedule: This is an in-person position, Monday through Friday, 8:00am - 4:30pm
Wage Range: $26.00 – $30.00 hourly, non-exempt
If you are a motivated and dedicated Referral Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!
At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.
Company Mission
The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
About The Company
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Position Overview
The Referral Coordinator coordinates internal and external referrals to ensure patients/clients are successfully connected to specialty healthcare services and other appropriate resources. This position works closely with providers, billing staff, insurance companies, and other support staff to process and track referrals, maintain knowledge of insurance and grant benefits and NARA NW programs, ensure required documentation is sent, received, and added to the medical record, and coordinate care throughout the referral process. The Referral Coordinator also completes internal referrals to NARA NW programs, maintains referral tracking reports, and provides regular referral updates to management.
What You Will Do
- Track referrals and documenting referrals and/or authorizations with the use of Athena.
- Understand insurance coverage benefits and limitations.
- Address client/patient inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for specialty care or other resources.
- Receive, respond to, and direct client/patient, provider, and insurance vendor phone calls. Provides available information upon request and escalates issues as appropriate.
- Maintain confidentiality per HIPAA guidelines. Obtains proper patient/client signature prior to notifying insurance of referral and/or authorization request.
- Determine insurance/grant eligibility and proceed with completion of referral/authorization paperwork when notified by NARA NW staff or EHR report of the need to obtain a referral/authorization on a patient/client.
- Coordinate with insurance the process for receiving and sending referrals and/or authorizations.
- Follow up with referrals to determine if completed and ensuring documentation is obtained from the receiving provider or organization.
Salary : $26 - $30