Homeless Outreach Clinical Supervisor - HS019

Title: Homeless Outreach Clinical Supervisor

Location: Totem Lodge - 1438 SE Division Portland, OR 97202

Schedule: This is an In-person position, Monday through Friday, 8:30am - 5:00pm

Wage Range: $65,750.00 - $88,000.00 Exempt, Salaried

If you are a motivated and dedicated Homeless Outreach Clinical Supervisor  looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Housing Outreach Supervisor is responsible for overseeing the implementation and day to day operations of the homeless outreach and housing placement services. This position provides clinical supervision and oversight for QMHA staff providing street outreach, housing placement and short-term housing retention services in the community. The position is responsible for extensive collaboration with multiple NARA  NW programs and partner agencies to ensure effective services and compliance with all grants and contracts. In addition, this position is responsible for ensuring all homeless outreach services incorporate an Integrated Care approach that focuses on cultural, physical, and emotional well-being. Approaches utilized by NARA NW’s homeless outreach programs include Assertive Engagement and Housing First principles. The Outreach Supervisor works cooperatively with other housing supervisors and program managers to ensure consistent quality of services and client centered approach for transitioning into homeless to housing programs, short term rental or long term housing program (PSH).

What you will do:

• Provide administrative and clinical supervision for staff providing street outreach, engagement, housing placement, and short-term housing retention services to individuals and families experiencing homelessness, with a focus on providing culturally specific services for Native Americans.
• Accompany outreach staff in the field as needed to help engage homeless adults, Veterans, and families to better support staff and client.
• Ensure Housing First, Trauma Informed Care, and Assertive Engagement principles are utilized in delivery of services.
• Ensure compliance with grant and contract requirements, including reports and service documentation; conduct regular reviews of paper charts and electronic records; collaborate with the Housing Operations Supervisor to ensure timely and thorough data collection, and assist with regular reports as needed.
• Ensure appropriate service data is maintained within multiple database systems, including Athena, RPMS and HMIS.
• Manage Rapid Rehousing Funds (RRH) with street outreach program and MHT (family) program. Review fund requests for approvals and track spend down of program funds.
• Maintain thorough and accurate records in both written form, electronic records, and through the Homeless Management Information System (HMIS).
• Collaborate extensively with community partners, property managers and other NARA NW programs to ensure positive relationships and access to resources for NARA NW participants.
• Provide clinical consultation to outreach staff working with persons experiencing behavioral health crises; provide crisis assessment, management, and intervention as needed
• Be able to engage in outreach activities to support team members with severe weather outreach and complete Coordinated Housing Access assessments (MSST) in the community.
• Manage and help cover Coordinated Housing Access drop- in services and housing assessment hours at Totem Lodge.

We would like to hear from people that have:

• QMHA- I is required.
• QMHP or Master’s Degree in Social Work, Psychology or Counseling or other related field, highly preferred.
• Two years in paid supervisory capacity is desirable.
• Ability to exercise independent judgment and leadership abilities including ability to make sound decisions.
• Strong organizational skills
• Ability to train, coach, and mentor in a field-based environment.
• Ability to maintain professional boundaries with clients, the community, and other staff members.
• Ability to be flexible and work in an environment subject to ongoing change.
• Must pass a pre-employment or for cause drug tests.
• Must pass criminal background and DMV checks.
• Must have access to reliable transportation, a valid driver's license, current automobile insurance, acceptable driving record, and ability to meet NARA Northwest's driving requirements, including insurability under the organization's automobile insurance policy.

What’s in it for you?

15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25^th and your birthday!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account 
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
3. Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Salary : $65,750 - $88,000