What are the responsibilities and job description for the Initial Order Coordinator position at Nationwide Medical, Inc.?
Full Time
Birmingham, AL or Tulsa, OK
We have a terrific opportunity for an Initial Order Coordinator who wants to join our team in our Birmingham, AL or our Tulsa, OK office (this position is not remote).
About Nationwide Medical, Inc.
We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday
Job Location: Birmingham, AL(In-Office) or Tulsa, OK (In-Office)
What You’ll Do:
Coordinate calls with patients to discuss medical equipment setup and usage
Review patient prescriptions and sleep studies for proper instruction
Review patient accounts for information needed to process patient orders
Instruct patients on details of machine and supply usage, including recommendations for masks
Review and discuss insurance benefits and coverage
Calculate, review and discuss patient responsibility based on individual insurance policies
Discuss compliance guidelines required by insurance
Explain resupply program process to patients
Perform patient calls for compliance issues/questions as needed
Respond to incoming calls and voicemails regarding patient issues, including but not limited to, resolve patient complaints, assist patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving mask issues and machine/technical issues
Ensure patient satisfaction with expediency
Utilize computer technology to handle high call volumes
Other duties as assigned
How You’ll Stand Out:
Bilingual (Spanish) preferred
High School graduate or GED required
1-2 years of customer service experience, preferably in healthcare environment
Demonstrated passion for excellence with respect to treating and caring for patients
Ability to prioritize workload with frequent interruptions
Ability to work in a fast-paced environment
Working knowledge of Microsoft Office applications
Compensation: $22.00-$24.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Birmingham, AL or Tulsa, OK
We have a terrific opportunity for an Initial Order Coordinator who wants to join our team in our Birmingham, AL or our Tulsa, OK office (this position is not remote).
About Nationwide Medical, Inc.
We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday
Job Location: Birmingham, AL(In-Office) or Tulsa, OK (In-Office)
What You’ll Do:
Coordinate calls with patients to discuss medical equipment setup and usage
Review patient prescriptions and sleep studies for proper instruction
Review patient accounts for information needed to process patient orders
Instruct patients on details of machine and supply usage, including recommendations for masks
Review and discuss insurance benefits and coverage
Calculate, review and discuss patient responsibility based on individual insurance policies
Discuss compliance guidelines required by insurance
Explain resupply program process to patients
Perform patient calls for compliance issues/questions as needed
Respond to incoming calls and voicemails regarding patient issues, including but not limited to, resolve patient complaints, assist patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving mask issues and machine/technical issues
Ensure patient satisfaction with expediency
Utilize computer technology to handle high call volumes
Other duties as assigned
How You’ll Stand Out:
Bilingual (Spanish) preferred
High School graduate or GED required
1-2 years of customer service experience, preferably in healthcare environment
Demonstrated passion for excellence with respect to treating and caring for patients
Ability to prioritize workload with frequent interruptions
Ability to work in a fast-paced environment
Working knowledge of Microsoft Office applications
Compensation: $22.00-$24.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Salary : $22 - $24