About the Role

Key Responsibilities

• Conduct quantitative and qualitative data analysis for patient care encounters and PSP reports.
• Perform expert data quality analysis for transmissions of patient en-route care encounters.
• Provide subject-matter expertise in the ERC-AE patient movement system.
• Serve as a Manpower and Equipment Force Packaging System (MEFPAK) subject-matter expert to support the AMC global en-route care mission.
• Collaborate with risk management and quality teams to improve patient safety processes.
• Perform Root Cause Analysis (RCA), proactive risk assessments, and performance improvement (PI) initiatives.
• Develop dashboards, reports, and project status updates to brief leadership.
• Lead and participate in multidisciplinary committees, workshops, and education programs.
• Ensure compliance with environmental safety, infection control standards, and accreditation requirements.
• Attend staff meetings, CQI program meetings, and government-requested conferences or courses.

Required Qualifications

• Bachelor’s degree in Nursing, Health Care Administration, Health Care Informatics, Data Analysis, or equivalent (preferred).
• Minimum of four (4) years of experience in the healthcare industry (or equivalent). Military healthcare experience is highly desirable.
• Proficiency with quantitative and qualitative data analysis tools and processes.
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with Access, Visual Basic, SQL, relational databases, and report design tools.
• Ability to manage multiple projects and prioritize effectively.
• Strong written and oral communication skills, including public speaking and the ability to brief multidisciplinary leadership.
• Knowledge of The Joint Commission (TJC) and/or Accreditation Association for Ambulatory Health Care (AAAHC) standards and scoring guidelines (desired).
• At least one year of RCA/PI experience in healthcare and two (2) years of program management experience.
• Must maintain American Heart Association Basic Life Support (BLS) Heartsaver CPR/AED certification (or equivalent).

Additional Requirements

• Completion of hospital orientation/competency verification per facility guidelines.
• Attendance and participation in required staff meetings, training, and annual compliance programs.
• Must attend the DoD Basic Safety Patient Manager’s Course (once) and one annual government-requested conference, meeting, or TDY.

What We Offer

• Opportunity to contribute to mission-critical healthcare operations.
• Collaborative, interdisciplinary work environment.
• Professional development and training opportunities.
• Competitive compensation and benefits package.