What are the responsibilities and job description for the PBX Operator position at Nationwide Children's Hospital?
Overview
This is 24 hours per week, 8-hour shifts. Shift times are variable. Day/Evening. Every 3rd weekend. Holiday rotation required.
Job Description Summary
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.
Job Description
Essential Functions:
High School Diploma or equivalent, required.
Licensure Requirement
(not specified)
Certifications
(not specified)
Skills
Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.
Physical Requirements
OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving
FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use
CONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near, Sitting
Additional Physical Requirements Performed But Not Listed Above
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
This is 24 hours per week, 8-hour shifts. Shift times are variable. Day/Evening. Every 3rd weekend. Holiday rotation required.
Job Description Summary
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.
Job Description
Essential Functions:
- Answers incoming calls and directs them to the appropriate department or person.
- Places outgoing calls as requested by employees and management.
- Maintains accurate and up-to-date records of all calls made and received.
- Greets visitors and directs them to the appropriate area or person.
- Provides general information to callers and visitors as needed.
- Assists in training and onboarding new staff.
High School Diploma or equivalent, required.
Licensure Requirement
(not specified)
Certifications
(not specified)
Skills
- Knowledge of medical terminology.
- Excellentcommunication,interpersonal, and customer serviceskills
- Ability to multi-task, maintaining accuracy and efficiency.
- Effective computer,spreadsheet, and analytical skills.
- Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations.
- Ability to retain and repeat pertinent information.
Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.
Physical Requirements
OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving
FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use
CONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near, Sitting
Additional Physical Requirements Performed But Not Listed Above
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"