What are the responsibilities and job description for the Onboarding Specialist position at NationsBenefits, LLC?
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role:
The Onboarding Specialist is responsible for guiding providers through the onboarding process from start to finish. This role requires a proactive, sales-oriented approach, strong attention to detail, and consistent outbound communication to ensure providers are successfully credentialed, trained, and ready to begin servicing trips. If you are detail-driven, confident in outreach, and skilled at presenting value while overcoming objections, this role is for you.
Responsibilities:
Provider Onboarding & Credentialing
- Serve as the first point of contact for all new providers, managing onboarding from initial outreach to final approval.
- Conduct outbound calls, emails, and SMS campaigns to ensure timely collection of all required documents and credentials.
- Guide providers through system setup, training, and compliance verification.
- Present NationsTransportation competitive market rates clearly and persuasively to prospective providers.
- Use a sales-minded approach to highlight benefits, overcome objections, and drive provider engagement and retention.
Training & Support
- Deliver training sessions on operational tools, including trip management, real-time status updates, and payment processes.
- Ensure providers clearly understand performance expectations, compliance requirements, and incentive opportunities.
- Maintain ongoing communication to answer questions and encourage timely completion of tasks.
Performance & Compliance Oversight
- Track onboarding progress and escalate delays or compliance gaps to leadership.
- Ensure providers meet minimum insurance and credentialing standards before activation.
- Maintain accurate records and update provider status in real time.
Requirements:
- 2 years experience in sales, customer onboarding, vendor support, or operations (healthcare, logistics, or transportation preferred).
- Strong communication and persuasion skills with the ability to present rates confidently and overcome objections effectively.
- Highly organized with excellent attention to detail and follow-up discipline.
NationsBenefits is an Equal Opportunity Employer.