What are the responsibilities and job description for the Customer Support Representative position at NationsBenefits?
Job Title: Prospective Member Customer Service Representative
Location: Plantation FL 33322
Duration: Fulltime
Payrate: $17.00 per hour Benefits
Note : Need to be Flexible to work either Day or Night shift
Job summary:
We’re looking for extremely motivated, high-energy, people to join our inbound/outbound Customer Service Team. The primary role you play is answering inbound and returning calls from prospective members inquiring about Medicare Advantage products offered through our clients.
Job responsibilities:
• Handle inbound calls from prospective members for Medicare Advantage plans by following approved script.
• Make outbound calls to prospective members that have requested a callback.
• Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner.
• Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly.
• Warm Transfer prospective members to designated telesales team(s)
• Obtain approved agreement (Scope of Appointment) from prospective members verbally that want a home appointment by following approved script and documenting it in CRM system.
• Inform prospective members of available seminars and register them as needed through the CRM system accordingly.
• Fulfillment of informational kits as requested by prospective members through the CRM system.
• Follow all Federal, State, Cirrus and Clients policies and procedures.
Skills and Qualifications:
• Customer Focus, technology savvy, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Minimum requirements:
• High school diploma or general education degree (GED)
• Must have some call center experience.
Disclaimer:
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary : $17