What are the responsibilities and job description for the Collections & Accounts Receivable Supervisor position at National Water Infrastructure?
Company Description National Water Infrastructure (NWI) is a modern infrastructure company dedicated to delivering clean water through reliable, state-of-the-art systems for communities with aging utilities. NWI focuses on high-quality sewer treatment solutions with a goal of returning the healthiest water possible to the environment. Founded in 1994, the company has grown into one of Louisiana’s largest privately owned sewer utilities. NWI now serves more than 24,000 customers across the state and offers team members the opportunity to contribute to essential, environmentally responsible services.
Role Description The Collections & Accounts Receivable Supervisor is a full-time, on-site role based in Geismar, LA.
Job Summary:
The Collections & Accounts Receivable Supervisor is responsible for overseeing all customer billing, accounts receivable, and collection activities. This position works closely with operations, legal counsel, outside water providers, and executive management to resolve billing disputes and enforce collection policies.
Duties/Responsibilities:
Billing Operations
• Oversees all customer billing activities to ensure accuracy, completeness, and timely invoice processing.
• Reviews account adjustments, credits, write-offs, and billing corrections.
• Ensures compliance with company policies, utility regulations, and contractual obligations.
• Coordinates with outside water providers and utility partners regarding billing and customer account
matters.
• Evaluates billing processes and recommends improvements to increase efficiency and accuracy.
Collections & Accounts Receivable Management
• Leads the company's collection efforts with a strong focus on reducing aged receivables and improving
cash collections.
• Develops and implements proactive collection programs and delinquency management procedures.
• Reviews aging reports regularly and prioritizes collection activities.
• Conducts collection calls, correspondence, payment negotiations, and account resolution activities for
high-balance and delinquent accounts.
• Establishes payment arrangements and monitors compliance.
• Coordinates service interruption processes, lien filings, legal referrals, and other collection remedies
when necessary.
• Maintains detailed documentation of collection activities and customer communications.
• Monitors and reports collection performance metrics to executive management.
Customer Relations
• Serves as the escalation point for complex customer billing disputes and account issues.
• Resolves customer concerns professionally while balancing customer service objectives and company
financial interests.
• Maintains positive working relationships with customers, municipalities, service providers, attorneys, and
regulatory agencies.
• Assists in developing customer communication programs related to billing and collections.
Leadership & Department Management
• Supervises, trains, mentors, and evaluates employees in Accounts Receivable.
• Establishes departmental goals, performance metrics, and collection targets.
• Provides guidance and support for customer service, billing, and account resolution activities.
• Monitors staff workload and departmental efficiency.
• Develops and maintains standard operating procedures for billing and collections functions.
• Assists the CFO and Controller with budgeting, forecasting, and cash flow planning related to accounts
receivable.
Reporting & Analysis
• Prepares monthly accounts receivable and collection performance reports.
• Analyzes aging trends, delinquency rates, collection effectiveness, and bad debt exposure.
• Recommends process improvements and policy changes based on data analysis.
• Assists management with forecasting collections and cash flow.
Other Duties
• Supports audits and financial reporting activities related to accounts receivable.
• Collaborates with finance, operations, legal, and customer service personnel.
• Performs other duties as assigned.
Required Skills/Abilities:
• Strong proficiency in accounting systems and databases; advanced Excel skills required
• Proficient in Microsoft Office Suite or equivalent software
• Ability to manage multiple priorities and meet deadlines
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
Education and Experience:
• Experience in utility billing or as a paralegal at a collections firm is highly preferred.
• Knowledge of utility service disconnect procedures, liens, legal collections, and regulatory requirements.
• Experience with customer information and billing systems.
• Minimum of 5 years of progressive accounts receivable, billing, and collections experience.
• Minimum of 2 years of supervisory or team leadership experience.
• Bachelor's degree in Accounting, Finance, Business Administration, or related field; equivalent
experience may be considered.
Physical Requirements:
• Prolonged periods of sitting and working on a computer.