Personal Services Assistant

The Office of Reasonable Accommodation Services is seeking Personal Services Assistants to assist employees with disabilities with activities of daily living at NSA Colorado. NOTE: These positions are term appointments, with a duration of up to two years. The selected candidates may be eligible for non-competitive conversion to a permanent appointment at a later date. Personal Services Assistants provide timely assistance to employees with targeted disabilities in order to meet their individual needs and provide a seamless transition into the workplace and throughout their day. These services are defined by the Equal Employment Opportunity Commission (EEOC) as non-medical activities of daily living and can include assistance services such as: assistance with feeding, meal-preparation, toileting, placement/removal of clothing and assistance in and out of vehicle at work-related site. - Maintaining communication with customers throughout the day utilizing phone/email systems. - Utilizing computer systems for documentation/tracking purposes. - Intermittently commute to satellite offices during the work day to aid customers. - Must be able to assist travel which may be CONUS and/or OCONUS to provide accommodations. Executive Order 13548 requires federal agencies to attract, hire, and retain individuals with disabilities. Section 501 of the Rehabilitation Act of 1973 (amended January 3, 2017) applies additional affirmative action obligations to federal agencies. These obligations include providing Personal Assistant Services (PAS) to federal employees and applicants with targeted disabilities as defined in the Americans with Disabilities Act (ADA) (see C.F.R. 1614.203(d)(5). These services are the basic activities of daily living, such as eating and toileting, which persons with certain targeted disabilities may be unable to do independently. Without the availability of assistive services, these individuals may be unable to fully participate in the workplace. Additionally, NSA is required to provide PAS to personnel with targeted disabilities during work hours, during work-related travel, and during employer-sponsored events. NSA is also required to provide PAS in the individual's home should they be eligible for telework.

Job Summary

Personal Services Assistants provide timely assistance to employees and applicants with targeted disabilities in order to meet their individual needs and provide a seamless transition into the workplace and throughout their day. These services are defined by the EEOC as non-medical, activities of daily living and can include assistance services such as: assistance with feeding/meal prep, toileting, placement/removal of clothing. Responsibilities include: - Intermittently commute to satellite offices during the work day to provide assistance. - Maintaining communication with customers throughout the day utilizing phone/email systems. - Utilizing computer systems for documentation/tracking purposes.

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position. Experience must be in providing assistance with activities of daily living (for example, assistance with removing and putting on clothing, eating, toileting, pushing a wheelchair, or assistance with getting into or out of a vehicle at the worksite). ENTRY/DEVELOPMENTAL High school diploma or equivalent plus two years' experience is required.

Competencies

- Assist employees with targeted disabilities to perform activities of daily living that those employees would typically perform if they did not have disabilities. Personal services tasks may include, but are not limited to: - Assisting with mobility, lifting and reaching, getting into or out of a vehicle at the worksite, eating and drinking, outerwear assistance, toileting assistance, and business-related travel. - Drive provided vehicle or shuttle to assist employees with disabilities at satellite offices - Valid driver's licensure (maintain valid licensure during employment) - Must be able to lift up to 50lbs. - Interpersonal skills: treating others with courtesy, sensitivity and respect while responding appropriately to the needs and feelings of people with various backgrounds, organizational roles and work experiences. - Establish and maintain working relationships and networks with customers, professional colleagues internal and external to the Agency. - Holding self and others accountable for meeting or exceeding personal or group goals. - Maintain communication with customers throughout the day utilizing phone/email systems. - Utilizing computer systems for documentation/tracking purposes. Personal services, together with any reasonable accommodation required, enable the employees to perform the essential functions of their positions without posing a direct threat to safety. Personal Services Assistants do not perform medical procedures (e.g., administering shots) or medical monitoring (e.g., monitoring blood pressure). The ideal candidate is someone with previous work experience such as home health care, nursing home and/or acute care settings where they have provided direct care with activities of daily living.

Pay, Benefits, & Work Schedule

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,395 - $72,420 (Entry/Developmental) Salary range varies by location, work level, and relevant experience to the position. Position is located in Colorado. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible). DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.

How to apply

The following four narrative questions provide an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot. (Please attach in application) 1. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience. 2. In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes. 3. How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you, and explain how you would help implement them if hired. 4. How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples, and explain how those qualities would enable you to serve effectively in this position.
Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from noreply@intelligencecareers.gov. For job vacancies that include stated testing requirements, also include the following: @uwe.nsa.gov, @nsa.gov, and @pearson.com** U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate.

DCIPS Disclaimer

**VETERANS AND TRANSITIONING SERVICE MEMBERS** Thank you for your service! The National Security Agency (NSA) is part of the Defense Civilian Intelligence Personnel System (DCIPS). All positions at NSA are in the Excepted Service under Title 10, United States Codes (U.S.C.), Section 1601 appointment authority. Veterans' Preference In accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, "DoD Civilian Personnel Management System: Defense Civilian Intelligence Personnel System Employment and Placement," NSA applies veterans' preference, as defined by Section 2108 of Title 5, U.S.C., to eligible candidates. If you are claiming veterans' preference, you are required to provide acceptable documentation of your preference eligibility upon application. Acceptable documentation includes: - DD-214: "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions (Copy 4); OR - Certification of Service: A written document on letterhead from the appropriate branch of the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The certification should include the military service dates, including the expected discharge or release date; AND - Standard Form 15 (SF-15) Application for 10-point Veteran Preference (http://www.opm.gov/forms/pdf_fill/sf15.pdf). If you are claiming a service-connected disability of 30 percent or more, the documentation you provide must specifically demonstrate this level of disability; AND - VA Letter of Disability (for 10pt and Sole Survivorship rating) You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center, or online (https://www.ebenefits.va.gov/). **Failure to provide sufficient documentation of veterans' preference eligibility may preclude NSA from identifying you as a preference eligible candidate during the hiring selection process.