What are the responsibilities and job description for the Customer Service Representative position at National Pride Equipment Car Wash Superstore?
Ohio Car Wash Holdings is looking for a dynamic Customer Service Representative to help us retain our core customer base.
Our goal is exceptional customer service! We offer competitive compensation and benefits, as well as overtime opportunities. There are always advancement opportunities available at Ohio Car Wash Holdings.
Benefits:
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- 401 (k) plan, Company Match eligibility after 1 year of employment (dollar for dollar match up to 5%)
- Paid Time Off after 90 days of employment/Paid Holidays
- Continuing Education reimbursement $2500 annually
Work Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m.
Position Summary
Ohio Car Wash Holdings is seeking a dependable, customer-focused Customer Service Representative to join our growing Customer Experience team. This position serves as the primary point of contact for customers across multiple express car wash brands, providing exceptional service while supporting administrative operations and department initiatives.
The ideal candidate is professional, organized, detail-oriented, and able to manage multiple priorities in a fast-paced office environment.
Essential Responsibilities
- Provide exceptional customer service by phone, email, and other communication channels.
- Assist customers with memberships, billing, cancellations, refunds, and account maintenance.
- Respond to customer inquiries promptly and professionally.
- Accurately document customer interactions and account activity.
- Complete Camera Safety Audits and maintain accurate electronic records.
- Assist with reports, spreadsheets, SOP updates, and other administrative projects.
- Follow company policies, department procedures, and attendance expectations.
- Collaborate with team members while working independently when appropriate.
- Support additional departmental projects as business needs evolve.
Minimum Qualifications
Required
- High school diploma or GED.
- Minimum of 2 years of customer service experience, preferably in a fast-paced environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Ability to maintain confidentiality and exercise sound judgment.
- Reliable transportation with dependable attendance.
Preferred
- Administrative or office support experience.
- Experience handling escalated customer concerns.
- Experience using CRM, POS, or membership management software.
- Experience reviewing documentation, reports, or records for accuracy.
What We’re Looking For
We’re looking for someone who is:
- Customer-focused and solution-oriented.
- Dependable with consistent attendance and punctuality.
- Organized and detail oriented.
- Professional in both written and verbal communication.
- Able to work independently while collaborating with a team.
- Adaptable in a fast-paced environment.
- Comfortable balancing customer interactions with administrative responsibilities.
- Willing to learn new responsibilities and grow within the department.
Why Join Ohio Car Wash Holdings?
You’ll become part of a growing organization where customer experience is a priority. This role offers the opportunity to make a meaningful impact while developing new skills and supporting a collaborative team environment.
Salary : $16