What are the responsibilities and job description for the Remote Bilingual Processor/Trainer — Mandarin and English position at National Mortgage Staffing?
Position: Remote Bilingual Processor/Trainer — Mandarin and English
Location: Fully Remote
Work Model: Remote
Schedule: Full-Time | PST hours required
Compensation: $30–$35 per hour
Overtime: Not eligible
Benefits: Health and dental
Equipment: Not provided
Location: Fully Remote
Work Model: Remote
Schedule: Full-Time | PST hours required
Compensation: $30–$35 per hour
Overtime: Not eligible
Benefits: Health and dental
Equipment: Not provided
Overview
A mortgage brokerage is hiring a Remote Bilingual Processor/Trainer — Mandarin and English for a newly created leadership role. This position is designed for an experienced Non-QM processor who can manage a full pipeline, train other processors, support Mandarin-speaking clients and partners, and represent the company in lender and industry-facing conversations.
The right candidate will have deep Non-QM processing experience, strong Mandarin and English communication skills, and the ability to build structure, workflows, SOPs, and training resources as the company grows. This is not a standard processing role. This person will have real influence over processing operations, training, lender relationships, and the company’s ability to serve Mandarin-speaking borrower markets.
Responsibilities
- Process a full pipeline of Non-QM loans with accuracy, speed, and attention to detail.
- Work on Non-QM products such as VOE, P&L, DSCR, bank statement, asset depletion, foreign national, and similar loan types.
- Serve as a backup processor for the team when needed to keep files moving.
- Onboard and train new internal processors from the ground up.
- Develop training programs for third-party partners and broker shops on Non-QM guidelines and processing best practices.
- Build scalable workflows, SOPs, checklists, and processes to improve team output.
- Act as a Non-QM subject matter expert in client-facing and lender-facing conversations.
- Travel to seminars, expos, conferences, and lender meetings as needed.
- Meet with lenders and wholesale partners to evaluate and help acquire new Non-QM loan products.
- Support Chinese-speaking clients, partners, and lender relationships through Mandarin fluency.
- Help expand the company’s ability to serve Mandarin-speaking borrowers and partners.
- Maintain organization and follow-through while working independently in a remote environment.
- Work full-time PST hours.
Qualifications
- 5 years of mortgage processing experience required.
- Heavy Non-QM processing experience required.
- Mandarin and English fluency required, spoken and written.
- Ability to work full-time PST hours required.
- Strong working knowledge of Non-QM guidelines across multiple product types.
- Experience processing DSCR, bank statement, VOE, P&L, asset depletion, foreign national, and similar Non-QM loans preferred.
- Proven experience training processors or managing processing workflows.
- Ability to build SOPs, workflows, checklists, and training materials.
- Comfortable representing the company externally at seminars, expos, conferences, and lender meetings.
- Comfortable meeting with lenders and wholesale partners.
- Experience with LOS platforms such as Encompass, BytePro, or similar.
- Proficiency with standard office tools and Google tools.
- Highly organized, self-directed, detail-oriented, and comfortable working fully remote.
- Strong communication skills and ability to work with internal teams, external partners, and Mandarin-speaking clients.
Salary : $30 - $35