What are the responsibilities and job description for the Mortgage Operations Director - Hybrid position at National Mortgage Staffing?
Position: Mortgage Operations Director
Location: Lubbock, Texas
Work Model: Hybrid preferred. Remote may be considered for candidates residing in Texas, with occasional travel to the office for meetings and company events.
Compensation: $105,000-$125,000 base salary, no bonus at this time
Schedule: Full-time, Monday-Friday, generally 8:00 AM-5:00 PM
Benefits: Health and dental coverage after 60 days; 401(k) with up to 6% employer match after 90 days; company-paid group life insurance subject to waiting periods; PTO accrued per company policy; company-paid holidays
Overview
This role serves as the senior operational leader for a mortgage platform and is responsible for the end-to-end execution, scalability, and performance of mortgage operations. The position oversees how loans move from application through post-closing, with a strong focus on operational excellence, sound risk management, team leadership, and a strong borrower and employee experience.
Responsibilities
Client requirements and hiring decisions are set by the hiring company. Please ensure your application details align with your resume and reflect your direct experience.
Location: Lubbock, Texas
Work Model: Hybrid preferred. Remote may be considered for candidates residing in Texas, with occasional travel to the office for meetings and company events.
Compensation: $105,000-$125,000 base salary, no bonus at this time
Schedule: Full-time, Monday-Friday, generally 8:00 AM-5:00 PM
Benefits: Health and dental coverage after 60 days; 401(k) with up to 6% employer match after 90 days; company-paid group life insurance subject to waiting periods; PTO accrued per company policy; company-paid holidays
Overview
This role serves as the senior operational leader for a mortgage platform and is responsible for the end-to-end execution, scalability, and performance of mortgage operations. The position oversees how loans move from application through post-closing, with a strong focus on operational excellence, sound risk management, team leadership, and a strong borrower and employee experience.
Responsibilities
- Provide leadership across underwriting, processing, closing, post-closing, quality control, and lock desk operations.
- Build and maintain an operational structure that supports growth while protecting quality, compliance, and culture.
- Establish clear ownership, escalation paths, and performance expectations across operational teams.
- Guide the transition from hands-on execution to a sustainable leader-led operating model.
- Oversee underwriting capacity planning, workflow segmentation, and exception frameworks.
- Drive improvements in turn times, throughput, and quality by optimizing workflows and accountability.
- Oversee quality control, defect trends, audit outcomes, and corrective action planning.
- Support lock desk operations and investor delivery while maintaining alignment with secondary market execution requirements.
- Partner with executive leadership on staffing strategy, hiring, development, retention, and technology readiness.
- Own operational reporting across quality, capacity, cost, turn times, and borrower experience metrics.
- Coach and develop senior operational leaders while building a culture of accountability, clarity, and continuous improvement.
- 10 years of mortgage industry experience with progressive leadership responsibility.
- Leadership experience within mortgage operations at a credit union, bank, or mortgage company.
- Strong background in systems thinking, operational analytics, and process design.
- Experience leading change, modernizing operations, and improving legacy workflows.
- Strong people leadership skills, including experience managing senior leaders.
- Comfort working in a growth-oriented, performance-driven environment.
- Proficiency in Encompass, Optimal Blue, and Microsoft Office.
Client requirements and hiring decisions are set by the hiring company. Please ensure your application details align with your resume and reflect your direct experience.
Salary : $105,000 - $125,000