Resident Experience Manager

The Village at Orchard Ridge – Where Purpose and Connection Shape Every Moment!

Job Type: Full-Time

Shift: Days

Salary Range: $93,600 – $114,400 per year (Final offer based on your unique skills, experience, and professional background)

At The Village at Orchard Ridge, our mission is to create a vibrant, welcoming environment where residents experience the highest quality of life. As Resident Experience Manager, you will lead programs and initiatives that make each day engaging, meaningful, and memorable for our senior community.

Why You’ll Thrive Here

• Meaningful Impact: Design and oversee enriching activities, wellness initiatives, and programs that nurture resident well-being and happiness.
• Community Engagement: Collaborate with residents, families, and team members to build an inclusive, joyful atmosphere centered on authentic connection.
• Professional Growth: Access ongoing training, leadership development, and robust support to advance your career and skills.
• Supportive Culture: Bring your passion for senior living to a team that values each member’s strengths, ideas, and dedication.
• Competitive Compensation: Enjoy rewards and benefits that reflect your commitment and expertise.
  
  

What We’re Looking For

• Bachelor’s degree in Gerontology, Behavioral Health, Activities/Recreation, or related field preferred
• Experience working with older adults in a senior health-care setting (group home skilled nursing facility or adult day care) or equivalent combination of education and experience is preferred
• Supervisory and management experience required, in health care environment is preferred
• Strong computer skills in Microsoft Office Suite
• Must be able to work flexible hours to assist with Manager On-Duty responsibility
• Must be able to relate to residents, families, customers and team members in a courteous and diplomatic manner under all circumstances
• Must possess strong written and oral communication skills; and ability to maintain strict confidentiality
• Strong sense of urgency managing daily workload and responding to phone calls and emails
• Build strong interpersonal relationships with internal and external team members.
• Demonstrate a compassionate attitude and dedication towards achieving goals of meeting resident/guest needs
• Excellent problem solving and critical thinking skills
• Multi-task and problem solve with a professional and positive demeanor
• Must be able to prioritize, demonstrate excellent attention to detail and effective organizational skills
• Proficient working independently as well as part of a team in a fast-paced environment
• Must have a commitment to providing excellent customer service and be professional on the phone, in person and in written communication
• Proficient in Microsoft Office Suite, e-mail and shared office calendar
  
  

What You’ll Do

Resident Engagement & Programming

• Lead and inspire team members to create and facilitate a diverse calendar of engaging events, activities, and initiatives for residents.
• Collaborate with other departments on special events, community celebrations, and enrichment opportunities.
• Gather feedback and assess resident satisfaction, adjusting programs to meet evolving interests and needs.
• Ensure all activities and programs reflect the highest standards of safety, inclusivity, and quality.
  
  

Leadership & Collaboration

• Recruit, train, and supervise Life Enrichment and Engagement staff, supporting their growth and development.
• Schedule and coordinate team coverage to ensure seamless delivery of services.
• Foster a positive work environment, providing guidance, support, and regular feedback to team members.
• Build relationships with residents, families, and partners to enhance community life and foster lasting connections.
  
  

As part of National Lutheran Communities & Services, we offer comprehensive benefits to support your well-being and growth:

Enjoy Great PERKS And BENEFITS

• Earn up to 5 weeks of PTO your first year!
• 403(b) retirement plan with employer matching
• Medical, dental, and vision insurance options
• Employer-paid life and disability insurance
• Pet insurance for your furry companions
• Team member recognition, discounted meals
• Up to $4,000 in annual tuition reimbursement
  
  

Join The Village at Orchard Ridge, where you’ll empower residents to live fully and contribute to a vibrant, caring community.

Apply today and help us make every experience extraordinary!