What are the responsibilities and job description for the Customer Relations Specialist position at National Inventors Hall of Fame?
The Customer Relations Specialist will register participants, complete data entry, and respond to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's (NIHF) Camp Invention STEM enrichment programs. This is an on-site, seasonal position until July 2026, with the potential to return each year!
January to June: 20 – 40 hours a week
July: 15 – 30 hours a week
Rate: $15.00/hour
Position Responsibilities:
January to June: 20 – 40 hours a week
July: 15 – 30 hours a week
Rate: $15.00/hour
Position Responsibilities:
- Develop a comprehensive understanding of NIHF’s stem enrichment programs
- Accurately respond to customer inquiries by providing program information, locations, and pricing
- Assist customers in navigating the Camp Invention website to register participants online and over the phone
- Problem analysis and resolution
- Customer follow-up and attention to detail for providing superior customer support
- Accurately and efficiently enter and process events and registrations
- Research and resolve customer-related issues in a timely and professional manner
- Have a passion for the company mission, and incorporate that excitement into customer interactions
- Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations
- Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution
- Process requests for transfers, cancellations, refunds, and receipts
- Identify and escalate priority issues
- Periodic filing of customer service paperwork
- Communicate and coordinate with internal departments as assigned
- Perform other related duties as they roll over to connective departments; work directly with the sales team for support
- Perform other job duties assigned
Knowledge, Skills and Abilities:
- Knowledge of customer service principles and practices
- Computer literate with strong typing and data entry skills – both speed and accuracy
- Superior communication and interpersonal skills, while providing exceptional customer service
- Ability to communicate effectively via email, chat, phone, and in person
- Knowledge of call center practices
- Confidence in overcoming objections and negotiation practices
- Capable of producing accurate, high-quality work
- Ability to multi-task and respond to changing priorities and seasonal surges in workload
- Team player mentality; ability to remain focused when working in close proximity to other staff members
- Self-motivated and able to work independently
- Interest in non-profit, B2B, and B2C communications
- Ability to facilitate a positive work environment and portray our company mission
- Ability to regularly work in the office and attend in-person meetings
- Requires regular, reliable, and on-time attendance
- Ability to work evening and Saturday shifts during busy season (May-June)
Credentials and Experience:
- 1-2 years of customer relations/service experience is preferred
Benefits of working for the National Inventors Hall of Fame include:
- Competitive medical, dental, and vision benefit offerings
- On-site workout facility
- Great team environment
- Opportunity to return each season, based on performance
Salary : $15