What are the responsibilities and job description for the Front Desk Staff position at National House Inn?
Company Description
National House Inn is a charming bed and breakfast located at 102 S Parkview St, Marshall, Michigan, United States. Known for its warm hospitality and comfortable accommodations, National House Inn provides a welcoming environment for guests. Our historic inn offers a unique blend of modern amenities and historic charm, ensuring a memorable experience for all who stay with us.
Role Description
This is a part-time on-site role for Front Desk Staff at National House Inn, located in Marshall, MI. The Front Desk Staff will be responsible for managing receptionist duties, greeting guests, handling phone calls, and providing excellent customer service. Daily tasks include check-in and check-out procedures, maintaining records, and managing reservations. The role also requires assisting guests with inquiries, providing information about the inn and local area, and ensuring a pleasant stay for all guests. Some breakfast help as needed.
Qualifications
- Receptionist duties and phone etiquette
- Customer service and communication skills
- Computer literacy skills
- Attention to detail and organizational skills
- Ability to work flexible hours in the afternoon/evenings and weekends
- Previous experience in hospitality is a plus
- High school diploma or equivalent