What are the responsibilities and job description for the Infusion Admissions Representative position at National Home Infusion Association?
Posted: Apr 30, 2025
Infusion Admissions Representative
Upstate HomeCare - Syracuse, NY
business_center Full-time
Salary: $18.00 - $20.00 Hourly
Application Deadline: N/A
Health Services
Ready to make a meaningful difference in patients’ lives—while building a career you’re proud of?
Join Upstate HomeCare, a leading and growing provider in Home Infusion services, as our next Infusion Intake Representative! We're looking for a proactive, compassionate, and organized individual to be a key player on our Admissions Team.
This is more than a job—it's a chance to be part of a mission-driven organization that helps people receive life-changing therapies from the comfort of their homes. If you thrive in a fast-paced, team-oriented environment and want a role where every call, every email, every referral matters—we want to hear from you!
What You'll Do
What You Bring:
Apply today and grow with Upstate HomeCare.
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Infusion Admissions Representative
Upstate HomeCare - Syracuse, NY
business_center Full-time
Salary: $18.00 - $20.00 Hourly
Application Deadline: N/A
Health Services
Ready to make a meaningful difference in patients’ lives—while building a career you’re proud of?
Join Upstate HomeCare, a leading and growing provider in Home Infusion services, as our next Infusion Intake Representative! We're looking for a proactive, compassionate, and organized individual to be a key player on our Admissions Team.
This is more than a job—it's a chance to be part of a mission-driven organization that helps people receive life-changing therapies from the comfort of their homes. If you thrive in a fast-paced, team-oriented environment and want a role where every call, every email, every referral matters—we want to hear from you!
What You'll Do
- Serve as the first point of contact for patients and referral sources, ensuring a seamless intake experience.
- Coordinate and process all new patient referrals quickly and accurately.
- Review and obtain patient records and documentation using both internal systems and external sources.
- Verify insurance benefits and obtain authorizations for pharmacy and nursing services.
- Clearly communicate coverage details and financial responsibilities to patients—keeping them informed every step of the way.
- Collaborate closely with our pharmacy, nursing, sales, and case management teams to support patient discharge and therapy onboarding.
- Track and document all case activity to ensure records are complete and up to date.
- Play a critical role in turning referrals into real care, real fast.
What You Bring:
- 1–2 years of customer service experience
- Strong communication skills—friendly, professional, and confident on the phone and in writing
- Ability to multitask, stay organized, and work efficiently in a high-volume setting
- Tech-savvy with solid math and computer skills
- Problem-solving mindset—you take initiative and find solutions
- Healthcare background, especially in insurance authorization or reimbursement
- Familiarity with medical terminology
- Competitive pay: $18–$20/hr, based on experience
- Hybrid work option available after successful 90-day training period
- 401(k) with 3% company contribution (no employee match required!)
- Generous paid time off, NY sick leave, paid holidays, and a paid day off on your birthday—plus a birthday gift!
- Health benefits: Medical, Dental, Vision
- Company-paid long-term disability and life insurance
- Short-term disability and AFLAC supplemental policies available
- Employee Assistance Program (EAP)
- Employee referral bonus program
Apply today and grow with Upstate HomeCare.
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Salary : $18 - $20
