What are the responsibilities and job description for the Restaurant Manager | FOH Hospitality Leader position at National Harbor - Rosa Mexicano?
JOB DESCRIPTION | RESTAURANT MANAGER FOH
Are you ready to lead where every shift feels like a celebration? At Rosa Mexicano, we blend the vibrant spirit of Mexico with elevated dining and unforgettable hospitality. We’re looking for a passionate, driven Operations Manager who believes great restaurants are built on people, pride, and performance. This is more than a management job — it’s your chance take ownership of your business, lead a team with heart, and deliver Warm Latin Hospitality while maximizing results. Bring your leadership, hospitality instinct, and entrepreneurial mindset — we’ll provide the platform and tools.
WHY YOU’LL LOVE WORKING WITH US
- A culture rooted in Passion, Respect, Integrity, Determination, Excellence
- Real ownership mentality — lead your restaurant like it’s your own
- Strong bonus potential tied to sales, guest experience, and profitability
- Dining discounts for you (and your favorite people!)
- Health & commuter benefits
- Career growth across our Rosa Mexicano family
Lead With Hospitality
- Create regular guests — you are the tone-setter for Warm Latin Hospitality
- Coach your team to anticipate guest needs and create unforgettable moments
- Handle guest feedback with care, urgency, and grace
- Ensure our brand story — from Chef Josefina Howard’s legacy to our tableside guacamole — is alive in every shift
Own Your Business
- Drive sales through smart floor leadership, upselling culture, and local store marketing
- Manage labor, scheduling, and productivity to hit financial targets
- Monitor PMIX, check averages, and guest counts to grow revenue
- Control costs while protecting quality
- Recruit, hire, and train FOH team members with RM standards
- Lead inspiring pre-shifts and ongoing training
- Coach Salesmanship daily
- Foster a culture of accountability, teamwork, and celebration
- Recognize great performance — because appreciation drives retention
- Maintain service steps, sanitation standards, and DOH compliance
- Ensure clean, organized dining rooms and bars — never walk past a napkin
- Communicate constantly with BOH and bar teams
- Protect brand standards for food, beverage, and presentation
- Lead responsible alcohol service
Skills & Qualifications
- 2 years restaurant management experience preferred
- Strong knowledge of restaurant financials (labor %, COGS, PMIX, P&L basics)
- Excellent communication and leadership skills
- Comfortable in a fast-paced, high-energy environment
- Experience with POS & scheduling systems (Toast, Harri/7Shifts, Restaurant365 a plus)
- Flexible schedule — evenings, weekends, holidays
- Ability to stand/walk for extended periods
- Ability to lift up to 40 lbs
- Comfortable working in both dining room and bar environments
- Competitive salary performance bonus
- Health, dental, vision options
- Paid time off
- Dining discounts
- Career growth opportunities across Rosa Mexicano
Salary : $70,000 - $80,000