What are the responsibilities and job description for the Associate Business Process Analyst - Gastonia, NC position at National Guard Employment Network?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
The Associate Business Process Analyst supports the North Carolina Sales team by improving efficiency across multiple workflows for both regulated and unregulated sales functions serving customers within the franchised area. This role involves collaboration with all levels of management, sales team members, and cross-functional partners including IT, marketing, finance and accounting, telecom, and frontline customer-facing employees. Strong decision-making and project management skills are essential to manage current initiatives, identify process gaps, and develop future enhancements that support business objectives.
What You Will Do:
Analyze business processes and workflows for all sales activities, including lead generation, intake and processing, sales negotiating, secured agreements, and sales reporting.
Document current and future state processes using standard documentation techniques.
Collaborate with sales staff, operations, accounting, and information technology teams.
Salesforce CRM- Administrative functions: user interface updates and problem resolution, training, defect and enhancement project management, maintaining tables, dashboards, user profiles, and reporting.
Ensure processes and procedures align with regulatory compliance for data security, accounting, and customer service.
Assist with continuous improvement and special project initiatives.
Additional Qualifications/Responsibilities
Who You Are:
Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or a technical diploma with limited experience or a combination of related certification and a minimum of five years directly related experience.
2-3 years of experience in a business process analyst, sales operations, or similar analytical role.
Experience with CRM systems (Salesforce), Automatic Call Distribution systems, customer information systems.
Proven ability to gather and document business requirements from diverse stakeholders.
Strong analytical, problem-solving, and critical-thinking skills.
Proficiency in Excel and data analysis; experience with BI tools is a plus.
Excellent written and verbal communication skills.
Preferred Qualifications:
Experience in Sales Operations
Familiarity with contract management, product financing, liens, order management
Salesforce training and certifications
Pay Range
$55,800 - $75,400 annually
Physical Requirements include but are not limited to:
Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
The Associate Business Process Analyst supports the North Carolina Sales team by improving efficiency across multiple workflows for both regulated and unregulated sales functions serving customers within the franchised area. This role involves collaboration with all levels of management, sales team members, and cross-functional partners including IT, marketing, finance and accounting, telecom, and frontline customer-facing employees. Strong decision-making and project management skills are essential to manage current initiatives, identify process gaps, and develop future enhancements that support business objectives.
What You Will Do:
Analyze business processes and workflows for all sales activities, including lead generation, intake and processing, sales negotiating, secured agreements, and sales reporting.
Document current and future state processes using standard documentation techniques.
Collaborate with sales staff, operations, accounting, and information technology teams.
Salesforce CRM- Administrative functions: user interface updates and problem resolution, training, defect and enhancement project management, maintaining tables, dashboards, user profiles, and reporting.
Ensure processes and procedures align with regulatory compliance for data security, accounting, and customer service.
Assist with continuous improvement and special project initiatives.
Additional Qualifications/Responsibilities
Who You Are:
Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or a technical diploma with limited experience or a combination of related certification and a minimum of five years directly related experience.
2-3 years of experience in a business process analyst, sales operations, or similar analytical role.
Experience with CRM systems (Salesforce), Automatic Call Distribution systems, customer information systems.
Proven ability to gather and document business requirements from diverse stakeholders.
Strong analytical, problem-solving, and critical-thinking skills.
Proficiency in Excel and data analysis; experience with BI tools is a plus.
Excellent written and verbal communication skills.
Preferred Qualifications:
Experience in Sales Operations
Familiarity with contract management, product financing, liens, order management
Salesforce training and certifications
Pay Range
$55,800 - $75,400 annually
Physical Requirements include but are not limited to:
Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
Salary : $55,800 - $75,400