What are the responsibilities and job description for the Logistics Coordinator position at National Fulfillment Service?
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Logistics Coordinator
SUMMARY
Reporting to the Operations Supervisor, the Logistics Coordinator is responsible for carrying out the order fulfillment work plan for the shift. Utilizing Warehouse Management System (WMS) best practices, the LC coordinates order allocation, replenishment, and the flow of inbound and outbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency
RESPONSIBILITIES
- Ensures all trailers and containers are checked into RP in timely manner to secure correct time stamps up arrival and dispatched completion.
- Ensuring all OB’s are completely loaded and complete, close out/dispatch as required.
- Ensure all containers are correctly reported in WMS (time arrived/time emptied)
- Checking in all IB receipts into WMS to allow operations team to receive product into inventory.
- Ensure drivers log is completed and initialed for every load.
- Make sure a valid Drivers license is provided for every load.
- Closing all IB receipts after product is received into inventory *report and all discrepancies.
- Prepare all trailer inspection reports for all IB and OB loads.
- Monitor and complete all loads on Open dock – add extras as needed.
- Communicate with Jockey all trailer moves (live or drop loads) and preloaded.
- Maintain proper filing of all IB’s and OB’s paperwork in secure locations. Remove and box full folders for permanent storage.
- Monitor and control visitors’ badges, making sure they are being properly signed in and out and returned.
- Make sure FedEx orders are received and shipped.
- Communicates progress in resolving short allocations with management.
- Schedules for customer rush orders.
- Uses Outbound Order Progress Display/Load Planning Operations to monitor order progress to ensure timely completion of order picking.
Inbound and Outbound Freight
- Using the inbound and outbound schedule assigns work to MHE Operators and monitors the flow of work throughout the shift.
- Works with the supervisor to coordinate the most effective manner to organize inbound and outbound loads.
- Uses WMS to monitor receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
- Assigns work and work instructions to Team Members for the manual offloading of trailers ‘lumping’.
- Communicates progress for offloading and loading and reports any delays immediately to management.
- Records in WMS delivery of received inbound trailers not yet put-away to a location.
- Closes customer orders in.
- Prepares all inbound and outbound transport carrier paperwork, including customer specific requirements.
- Ensures proper paperwork for multi-stop outbound freight.
- Records and maintains trailer numbers and dock door numbers in WMS.
- Oversee and control the arrival, departure, movement and storage for trailers in the yard.
- Communicates with drivers to move trailers within the yard to ensure inbound and outbound trailer requirements are adequate.
- Check and track load arrivals and departures times during the shift and investigate missed deadlines for resolution.
EXPERIENCE / EDUCATION
- Minimum High School Diploma or GED
- College diploma in Logistics Management a plus
- Three (3) years warehouse / logistics experience, preferably with some team lead experience.
- Previous experience with Warehouse Management Information System (WMS), preferably Red Prairie.
COMPETENCIES & SKILLS
- Ability to make sound independent decisions and escalate any non-routine decisions to management.
- Strong attention to detail and prioritization skills.
- Ability to anticipate problems and solve problems to resolution.
- Excellent verbal and written communication skills to work in a customer focused environment.
- Able to adapt to change and quickly adopt new methods and practices required to meet changing business needs.
- Learns quickly and can transfer their knowledge to others.
- Intermediate level knowledge of WMS system, preferably Red Prairie.
- Basic knowledge of Excel.
CUSTOMER SERVICE AND “OUR WAY” CULTURE
- As a team member works collaboratively with Metro employees in a team-oriented environment.
- Exceptional customer service attitude.
- Looks for ways to say “Yes” to the customer (internal and external).
- Promote and support team member driven social initiatives.
- Follow established processes and achieve customer Key Performance Indicators (KPIs).
- Commitment to quality of work.
- Approachable, positive interpersonal style.
- Maintain open, honest relationships.
HEALTH & SAFETY
- Without compromise maintain a safe and clean work environment.
- Follows the Occupational Health and Safety Act including Safety, Violence and Harassment laws.
- Reports any hazards in the workplace to management.
- Must not use or operate equipment in a manner that would endanger self or others.
- Must not put other workers at risk by their actions.
- Ensures safety accident and incidents are immediately reported to management.
WHY JOIN US?
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.