Fire Alarm Service Manager

Job Summary:

The Service Manager is responsible for running an efficient and profitable Service Center. The Service Manager will operate the Service Center at maximum production, controlling costs, building strong customer relationships, setting, and obtaining sales and profit objectives. The Service Manager must be able to work with all departments.

Supervisory Responsibilities:

· Recruits, interviews, hires, and trains new staff.

· Oversees the daily workflow of the department.

· Provides constructive and timely performance evaluations.

· Handles discipline and termination of employees in accordance with company policy.

• Executing HR processes in cooperation with HR Department and the employee handbook.
• Ensuring all direct reports are efficiently trained in all aspects of the job and facilitate continuous development programs that enhance all areas of responsibility.
• Creating an environment promoting high-job satisfaction and continuous improvement.

Major Tasks, Responsibilities and Key Accountabilities:

· Oversee the inspection, testing, and maintenance of fire alarm/fire sprinkler systems.

· Ensure that all service work complies with relevant codes, standards, and regulations (e.g., NFPA & local fire codes).

· Monitor service activities to ensure high-quality workmanship and timely completion of tasks.

· Serve as the primary point of contact for clients regarding service requests and issues.

· Address and resolve client complaints or concerns promptly and professionally.

· Ensure high levels of customer satisfaction by delivering reliable and effective fire alarm solutions.

· Manage service-related projects, including system upgrades, retrofits, and emergency repairs.

· Collaborate with other departments, contractors, and stakeholders to ensure seamless service delivery and project execution.

· Prepare and review project plans, schedules, and budgets.

· Ensure all service work is performed in accordance with safety protocols and industry standards.

· Conduct regular quality checks and inspections to verify system performance and compliance.

· Stay updated on industry trends, technologies, and regulatory changes to maintain best practices.

· Maintain accurate records of service activities, including work orders, service reports, and equipment inventory.

· Prepare and manage service-related documentation, including invoices and maintenance logs.

· Generate and review reports on service performance, technician productivity, and customer feedback.

· Coordinate with inventory and procurement teams to ensure availability of necessary tools, parts, and equipment.

· Track and manage service-related resources and equipment, ensuring proper usage and maintenance.

• Maintain mandatory reporting standards including but not limited to OSHA Injury reports, Hazard Waste, MSDS documentation.
• Performs other related duties as assigned.

Required Skills and Abilities:

• Possess an unwavering dedication to premier customer service and support.
• Ability to prioritize tasks and work quickly and efficiently.
• Maintain strong attention to detail and analytical ability.
• Maintain strong problem-solving skills.
• Working knowledge of Microsoft Office Software.
• Working knowledge of NFPA
• Maintain a professional appearance and provide a positive company image to customers and public at large.
• Proven ability to work both independently and in a team environment.
• Must have the ability to establish and maintain effective customer relationships.

Preferred Qualifications – Education and Experience:

• Associate degree or equivalent.
• Seven (7) to ten (10) years prior experience in the life safety industry.

Environment Job Requirements:

· Must be able to lift 50 pounds at times.

· Job is performed at various job sites (indoor/outdoor) exposed to the elements.

· Minimal travel may be required; less than 10%.

· This role will require you to report to the office and there will not be the opportunity to work remotely.

We are an Equal Opportunity Employer and Affirmative Action Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with dignity and respect. We do not discriminate in hiring or promoting based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We value diversity and encourage applications from individuals of all backgrounds.

We are a company committed to creating an accessible and inclusive hiring process. If reasonable accommodation is required to participate in the application, interview, or any other aspect of the hiring process, please contact Michelle Harl at mharl@natfiresafety.com. An accommodation that meets needs and allows full participation in the process will be provided.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person