What are the responsibilities and job description for the IT Specialist (SYSADMIN) position at National Endowment for the Humanities?
NEH is an independent federal agency that supports the humanities in every state and U.S. jurisdiction. Since 1965, NEH has awarded over $6 billion to support museums, historic sites, universities, teachers, libraries, documentary filmmakers, public TV and radio stations, research institutions, scholars, and local humanities programming.
Qualifications:
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
At the GS-9 level Qualified candidates must possess: 1 year of specialized experience equivalent to at least the GS-7 level or equivalent experience.
Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) installing or configuring computer hardware, software, operating systems, networks, applications, printers, or scanners; (2) performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; (3) communicate complex IT concepts to management and non-technical personnel, both orally and in writing; (4) applying systems administration methods and procedures to monitor system performance and status.
or
Education
Master's degree or equivalent graduate degree.
or
2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.
At the GS-11 level Qualified candidates must possess: 1 year of specialized experience equivalent to at least the GS-9 level or equivalent experience.
Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) coordinating the sequence of actions to install or configure computer hardware, software, operating systems, networks, applications, printers, or scanners; (2)performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; (3) troubleshooting complex IT concepts to senior management and non-technical personnel, both orally and in writing; (4) establish monitoring thresholds for server performance, utilize and implement tools to ensure thresholds stay within the established guidelines.
or
Education
Ph.D. or equivalent doctoral degree
or
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
At the GS-12 level Qualified candidates must possess: 1 year of specialized experience equivalent to at least the GS-11 level or equivalent experience.
Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) coordinating the sequence of actions to install or configure computer hardware, software, operating systems, networks, applications, printers, or scanners; (2)performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; (3) troubleshooting complex IT concepts to senior management and non-technical personnel, both orally and in writing; (4) establish monitoring thresholds for server performance, utilize and implement tools to ensure thresholds stay within the established guidelines.
Responsibilities:
- Provides first-line help desk support for agency developed software.
- Serving as a help desk administrator within the NEH.
- Manages accounts, network rights and access to systems and equipment.
- Plans and schedules for the installation of new or modified hardware/software.
- Monitors network configurations and implement security policies for all NEH networks.
- Assisting the SME with Adobe cloud applications and services that will be used by the entire agency.
- Configuring, maintaining, and troubleshooting Microsoft 365.
- Configuring user workstations with baseline settings.
- Provides end user support and service and answers desk questions.
- Diagnoses and resolves problems in response to office productivity & automation software, and hardware failures.
Salary : $70,623