Distribution Center Manager

Description

This position leads the Preferred Medical Distribution Center in La Vergne, TN. The Distribution Center Manager oversees all aspects of the operation and is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies and financial performance, building a high-performing team and positive work environment, and maintaining compliance with regulatory and quality management system standards. This role will also manage customer relationships and partner with key stakeholders across the company.

• Develop people, processes, systems, staffing plans, equipment needs, and facility layout to consistently provide a positive and profitable customer experience
• Lead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you in a positive way
• Invest in associate recruitment, training programs, coaching and development, performance management, building a high-performing and empowered team, and fostering a culture that people enjoy and find rewarding
• Manage individual and team performance to achieve daily, weekly, and monthly metrics
• Understand root causes of performance variances and drive corrective actions
• Champion continuous improvement and empower people within the distribution center and across the company to help identify opportunities, develop implementation plans, and drive meaningful improvements in customer experience, cost, quality, and safety
• Achieve a safe workplace and culture that is OSHA compliant and by employing processes and training, safety talks and walks, and best practices
• Ensure compliance with regulatory (e.g., FDA) and quality management system standards

Qualifications

Experience & Skills:

• Bachelor's degree or equivalent experience
• 8 years experience working in a distribution center with progressive responsibilities over time, including leading people
• 2 years experience working in a healthcare / medical / pharmaceutical distribution center is strongly preferred
  • Licensed Florida Designated Representative is a plus
• Demonstrated track record of achieving stringent customer service objectives, driving labor productivity and continuous improvement, and maintaining a safe workplace
• Adept at building a high-performing team through team building, coaching and developing associates, motivating and inspiring team members, and assessing and managing associate performance against expectations
• Skillful in driving associate engagement and collaboration within a distribution center and across a company
• Computer literacy and proficiency with Microsoft Office, a warehouse management system (WMS), and an enterprise resource planning (ERP) system is required
• Experienced in creating, implementing, and sustaining standard operating procedures
  • Firsthand experience working in an ISO 9001 certified facility is a plus
• Bi-lingual (English and Spanish) capability is a plus

Competencies:

• Customer focus
• Excellent soft skills and interpersonal dynamics
• Results-driven
• Managing and measuring work
• Directing others
• Process management
• Detail-oriented

Personal Attributes:

• Leadership presence balanced with humility
• Maintains a positive attitude and fosters a positive work culture
• Strong work ethic, “can do” attitude, and “roll-up your sleeves” mentality
• Transparent, fact-based, and oriented toward process, action, and results
• Passionate and energetic with the ability to inspire
• Collaborative and consistently builds positive working relationships