What are the responsibilities and job description for the Dental Lab Technician Technical Advisor - CDT Required position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Possibility for Sign-On Bonus and Relocation.
Primary Responsibilities and Essential Functions of the Position:
- Provide technical assistance to our customers.
- Counsel and advise Dentists on a variety of products, including treatment plans and designs.
- Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
- Communicate effectively with internal teams to ensure case resolutions.
- Occasional, hands-on details to restorations for corrections and modifications as needed.
- Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
- Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
- Responsible for continuous education on new dental products and fabrication technics
- Responsible for documenting all customer interaction using company provided software
Skills and Abilities Required:
- Strong verbal and written communication skills
- Strong computer skills – MS Office Excel, Word, Outlook
- Detail-oriented – ability to manage multiple projects/assignments at one time
- Dependable, Team Player,
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
Minimum Education and Experience Required:
- Minimum of 5 years practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
- Knowledge of digital production such as CAD/CAM & IOS is preferred.
- Must possess great customer service skills to interact with Dentist.
- Intermediate computer skills are required.
- Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
- CDT required.
- High School Diploma/GED
- A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
- PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
Competencies
- Patience
- Attentiveness
- Clear communication skills
- Knowledge of the Product
- Ability to use positive language
- Acting skills
- Time management skills
- Ability to ‘read’ customers
- A calming presence
- Goal-oriented focus
- Ability to handle surprises
- Persuasion skills
- Tenacity
- Closing ability
- Empathy
- Willingness to learn
- Ability to Admit You Don’t Have the Answer
- Thick Skin
Hazardous Materials or Equipment Used:
- All Office Equipment
- Potential Exposure to Bloodborne Pathogens
Physical Requirements:
- May have long periods of sitting at desk and intermittently answer the telephone.
- Regular need to write or use a keyboard to communicate through written means.
- Some lifting between 0 to 10 lbs. may be required.
- Travel may be required up to 5 % of the time