What are the responsibilities and job description for the Customer Service Representative position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Albensi Dental Laboratory in Irwin, PA.
The regular hours for this position are from 8:00 AM to 4:30 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Submit new doctors to LMS
- Responsible for Pricing
- Manage price lists for ADL and IDA
- Assist Accounting and Sales with pricing and pricing requests
- Make decisions to either set up a new catalog or use an existing one
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
Skills and Abilities Required:
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
Minimum Education and Experience Required:
- Required: High school diploma or equivalent
- Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
- General office equipment
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time
- Push, pull, lift, and/or carry up to 25 pounds