What are the responsibilities and job description for the Customer Service Representative position at ibex?
Overview
Jumpstart your career with ibex Pittsburgh!
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role
As a Member Support Representative, you’ll be the voice of the brand—delivering fast, friendly, and personalized help through phone, live chat, and email. You’ll play a critical role in creating a world-class experience for members, helping them get the most out of their wellness journey. From troubleshooting to walking members through features, you’ll solve problems, provide expert guidance, and bring positive energy to every interaction.
Responsibilities
What You’ll Do
- Provide exceptional support via phone, chat, and email
- Build authentic relationships and help members feel heard and supported
- Troubleshoot technical and account-related issues with patience and care
- Collaborate across teams to escalate issues and provide feedback
- Think creatively to suggest solutions that enhance the member experience
- Keep accurate records of interactions and issues
- Maintain a positive and proactive attitude—even on tough days
Qualifications
What You’ll Bring
- A heart for helping and a head for problem-solving
- Empathy, patience, and professional communication skills
- Comfortable with multitasking in a fast-paced environment
- Positive energy and a proactive mindset—you like making life easier for others
- Experience in customer service, hospitality, or retail is preferred but not required
- Availability: Shifts vary based on business needs. We’re open 7 days a week, so flexibility is key.
Must Haves
- 18 years old
- High school diploma or equivalent
- Must be able to work on-site at our Pittsburgh, PA office