What are the responsibilities and job description for the Customer Service Representative position at ibex?
Overview
Jumpstart your career with ibex Pittsburgh!
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role
As a Customer Service Representative, you’ll be the friendly voice on the other end when riders need help. You'll handle incoming calls with a calm, confident approach—solving problems, answering questions, and turning rough rides into smooth experiences. Whether you're helping someone find their driver or resolving a payment issue, you’ll be making a real impact every day.
Responsibilities
What You’ll Do
- Answer incoming calls from riders
- Troubleshoot issues with app functionality, rides, or payments
- Deliver helpful, friendly, and on-brand support with every interaction
- Guide users step-by-step to find solutions fast
- Keep accurate records of interactions and issues
- Maintain a positive and proactive attitude—even on tough days
- Work with teammates and supervisors to share feedback and improve processes
Qualifications
What You’ll Bring
- A passion for helping people and a knack for problem-solving
- Empathy, patience, and professional communication skills
- Strong communication skills and a positive attitude
- Ability to multitask across systems while keeping your customer first
- Experience in customer service, rideshare support, retail, or hospitality is a plus
- Flexibility to work different shifts
Must Haves
- 18 years old
- High school diploma or equivalent
- Must be able to work on-site at our Pittsburgh, PA office