What are the responsibilities and job description for the Sales Representative - Onsite position at ibex?
Overview
About the Program
ibex is launching an exciting new sales program in partnership with a next generation satellite communications company delivering high-speed, low latency internet from space. This innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer first, tech forward team, you will help consumers get connected anywhere on Earth.
Position Summary
As a Sales Representative, you will engage prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity needs, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.
We’re looking for energetic communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.
Responsibilities
Key Responsibilities
- Conduct inbound calls to promote satellite internet solutions.
- Understand customer needs and recommend the best plan and equipment package.
- Clearly explain product benefits, including speed, reliability, installation details, and service availability.
- Meet and exceed sales targets, conversion goals, and quality metrics.
- Accurately process orders, update customer information, and document interactions.
- Maintain up to date knowledge of product offerings, promotions, and technical capabilities of satellite networks.
- Provide a consultative, customer centric experience that builds trust and long-term satisfaction.
- Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques.
Qualifications
Requirements
- Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
- Strong communication and active listening skills.
- Ability to simplify and explain technical information to everyday customers.
- Goal driven mindset with a passion for helping customers.
- Comfortable using computers, multiple systems, and communication tools.
- Flexibility to work various shifts depending on program needs.
- High school diploma or equivalent required.
What ibex Offers
- Paid training on sales techniques and satellite internet technology.
- Growth and advancement opportunities within a global BPO leader.
- Benefits (medical, dental, vision, PTO).
- A supportive and energetic team culture.