What are the responsibilities and job description for the Customer Experience Specialist position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Experience Specialist opportunity located at NDX Green in Heber Springs, AR. THIS IS NOT A REMOTE POSITION.
The regular scheduled hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time opportunity featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
- Perform dental procedures when so requested or required by laboratory upper management.
- Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
- Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
- Work with technicians to critique or assist with design of cases for function and aesthetics.
- Assist doctors on treatment plans for implant or other type cases.
- Represent laboratory at trade shows, study groups, seminars or other functions as requested by management.
- Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
- Assist accounts on-site operatory with difficult cases or patients.
- Review case critic forms and discuss with accounts and appropriate lab personnel to eliminate problems.
- Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
- All other duties as assigned.
Skills and Abilities Required:
- Must be able to read, write, speak and understand English
- Attention to detail and accuracy
- Customer service focused
- Technical Skills to handle doctor concerns/complaints
- Patience in dealing with potentially frustrating situations
- Excellent communication skills
- Dental procedures proficiency
- Proficient with various computer programs
- Ability to work well with technical laboratory staff
Minimum Education and Experience Required:
- Required: High school diploma or GED equivalent
- Technical skills in a variety of dental lab areas
- 3 years of dental experience
- Dental Terminology
- Customer service or sales experience preferred
Hazardous Materials or Equipment Used:
- Computer
Physical Requirements:
- Sitting for long periods of time