Strategic Account Executive (SAE)

The strategic account executive (SAE) is a mid-level position which reports to the vice president of coalition development. The individual works autonomously and as part of a team. The SAE plays a critical role in building and maintaining relationships with existing members with an assigned book of business. This position may require up to 30% travel. 

Responsibilities:

• Operate as the lead point of contact for all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Meet with members and other stakeholders - primarily made up of employers, unions, health plans, insurance carriers and third-party administrators, including broker/agents.
• Identify opportunities to help clients manage their pharmacy benefit plans.
• Maintain benefit design documentation - document plan change requests and confirm changes are complete and accurate.
• Prepare client status briefs and make cost saving recommendations.
• Deliver and interpret financial and clinical reports including quarterly pharmacy performance reports.
• Review and answer questions regarding contracts, explanation of coverage, contribution schedules and member enrollment issues.
• Manage member expectations, communicating effectively during the planning, marketing, decision-making, and benefits implementation process.
• Collaborate with various cooperative and PBM staff to manage client relationships, working with members as a strategic partner.
• Attend and conduct presentations, conduct analysis of data, and assist with RFPs.
• Assist in ensuring a favorable PBM experience by helping to identify, resolve and prevent issues encountered by member-groups with the coalition’s PBM provider.
• Track and report citable PBM performance guarantees and standards as contractually applicable.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Perform other duties as assigned.

Qualifications:

• Proven account management or other relevant experience.
• General but functional understanding of a pharmacy benefits manager, employer self-funding and employee benefits.
• Experience managing book of business in benefit industry.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations.
• Strong listening, verbal and written communication skills.
• Bachelor's Degree preferred, but not required