What are the responsibilities and job description for the Implementation Manager position at National Cooperative Bank?
Act as project manager in the coordination and implementation of treasury management clients, serving as primary point of contact with clients, applicable 3rd party vendors, business development officers, and internal departments for implementations and upgrades. 35%
Successfully manage and direct the Implementation team, including resolving complex customer service and client onboarding issues, ensuring quality customer service is consistent with established service standards and company policy. 25%
Develop and maintain operational policies, procedures, and workflows. Provide accurate and timely periodic reporting. 15%
Perform ongoing management responsibilities, including coaching, training and guidance, performance reviews and departmental goal setting. 15%
Assist in defining functional specifications regarding any system upgrades/integrations. 10%
Minimum Qualifications
Bachelor’s degree in business or related field preferred
Five (5) years financial services experience
Three (3) years managerial experience preferred
Remittance processing knowledge
Payments industry knowledge
Bank operations experience
Client implementation experience
Digital banking products and services knowledge
Property management industry experience
Knowledge of Microsoft Office suite– advanced Excel skills
Project management skills
Ability to multi-task
Well organized
Strong analytical skills
Problem solver
AA/EOE
Salary.com Estimation for Implementation Manager in Arlington, VA
$138,346 to $187,070
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