What are the responsibilities and job description for the Implementation Specialist position at National Cooperative Bank. N.A.?
Implementation Specialist
- Lead client implementations and coordinate the on-boarding and setup of all related treasury management services. Participate in product and service enhancement discussions and implementation.
- Resolve on-going customer service issues, ensuring quality customer service is consistent with established service standards and company policy.
- Assist in maintaining effective relationships with key remittance processing vendors and serve as an escalation point for customer/vendor issues.
Minimum Qualifications:
- Business or related field degree preferred
- Three (3) years plus financial services experienced preferred
- Remittance processing knowledge
- Payments industry knowledge
- Bank operations and implementation experience preferred
- Digital banking products and services knowledge
- Property management industry knowledge
- Project managing skills
- Ability to multi-task
- Well organized
- Strong analytical skills
- Problem solving skills
EOE/AA