What are the responsibilities and job description for the IT Solutions Engineer III - Artificial Intelligence / ML position at NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY?
Summary:
NUC University’s AI Center of Excellence is assembling a small, high-impact team to integrate best-in-class AI platforms—chatbots, adaptive-learning engines, and analytics suites—into our academic and administrative systems. You will evaluate commercial and open-source offerings, lead technical due diligence, and own the hands-on configuration, security hardening, and lifecycle management of each solution.Success looks like friction-free, FERPA compliant services that faculty, staff, and students trust and adopt.
This is a remote position for United States, Florida and Puerto Rico Residents.
Essential Duties and Responsibilities:
- Translate user stories into objective evaluation criteria (accuracy, accessibility, cost, data residency)
- Run POCs and bake-offs; perform risk assessments; document findings for procurement
- Design secure, scalable reference architectures that connect vendor APIs, LMS, SIS, IdP, and data lakes
- Specify SSO, SCIM/LTI, and webhook patterns to ensure end-to-end traceability
- Stand up tenants or SaaS instances; configure roles, data-retention, and content filters
- Establish SLIs/SLOs, logging, and alerting; negotiate and track vendor SLAs
- Partner with Information Security to complete DPIAs, negotiate DPAs, and pass annual audits
- Maintain model-risk documentation, change logs, and end-user disclosures
- Own tier-2 escalation, root-cause analysis, and vendor ticketing
- Track roadmap changes from vendors; plan version upgrades and feature roll-outs
- Stay current with AI market trends, recommending pragmatic upgrades or vendor switch-outs
- Deliver demos, training sessions, and bilingual knowledge-transfer materials for IT and functional teams
- Act as a liaison between IT, vendors, and institutional stakeholders for AI/ML initiatives
Minimum Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Bilingual, must be able to read, write, and speak English and Spanish
- Experience of 5 years integrating SaaS/PaaS solutions; 2 years deploying AI/ML or LLM platforms (e.g., OpenAI Enterprise, AWS Bedrock, Anthropic)
- Proven success delivering API-first integrations in higher-ed or other regulated sectors (FERPA, HIPAA, GDPR)
- Hands-on proficiency with Python and/or TypeScript for connector scripts and automation
- Deep understanding of SAML/OIDC, SCIM, LTI 1.3, webhooks, and REST/GraphQL best practices
- Experience Working with IT security teams to ensure system compliance with institutional and regulatory standards
- Strong troubleshooting, root-cause analysis, and documentation skills
Benefits We Offer:
- Medical/Dental/Vision Insurance
- 401(k) with an Employer Match / Paid Time Off
- Short-Term and Long-Term Disability / Group and Supplemental Life & AD&D
- Educational and Professional Development Program
Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans
