What are the responsibilities and job description for the Admissions Training & Coach Specialist (Orlando Campus - CFL) position at NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY?
The Admissions Training Specialist builds skilled, confident, and high-performing Admissions Representatives through structured onboarding, targeted coaching, quality observations, and performance-based development. This is a highly visible, campus-facing role that works directly with Admissions Representatives and campus leadership to strengthen execution, consistency, and enrollment outcomes across assigned campuses and cohorts. The Training Specialist leads and executes new-hire onboarding and ongoing training needs for both new and tenured representatives, completing targeted training for call quality, interviews and product knowledge or any other Admissions metrics or KPI’s to drive measurable improvement and execution.
The Training Specialist perform observations to determine employee needs to prepare and deliver appropriate trainings. This individual partners closely with the Admissions Success & Strategic Coach, ADOA, Director of Admissions and Executive Director to help strengthen the knowledge and performance of each member of the team.
This position requires frequent travel (up to 90%) and the flexibility to work extended hours, including evenings and weekends (including Sundays), as needed.
This position requires regular on-campus presence and leadership engagement.
On Site - Central Florida Region (Deland, Orlando, Kissimmee, Lakeland, and Tampa Campuses).
Qualifications/Education:
- Minimum of an Associate Degree required in any field from an accredited institution.
- At least 2 years of proven experience in a similar position demonstrating strong coaching, training design, and development, to support and excel in the performance of employees.
- Minimum one year of successful admissions experience, preferably in career, technical, or higher education.
- Ability to motivate, influence, and lead direct coaching conversations related to performance.
- Strong communication, organizational, and analytical skills.
- Proficiency with technology systems
- High level of professionalism, integrity, and accountability.
Essential Duties and Responsibilities:
New Hire Training and Cohort Development
- Lead and execute onboarding and skill-based training for assigned new Admissions Representative cohorts.
- Ensure assigned representatives meet progressive enrollment and start expectations at the 30, 60, and 90-day milestones through targeted coaching and development.
- Partner with campus leadership and the Vice President of Admissions to align expectations, review progress, and address performance gaps.
- Conduct role plays, call reviews, interview observations, and side-by-side coaching to improve execution and consistency.
- Identify early performance risks and apply focused coaching interventions.
Performance Development and Quality
- Provide ongoing coaching and performance improvement support for new and tenured Admissions Representatives as assigned.
- Complete call quality and interview observations and deliver timely, actionable feedback.
- Support Individual Development Plans in partnership with Directors of Admissions.
- Support 30, 60, and 90-day evaluations provided by DOA with performance insights and coaching recommendations
Training Delivery and Regional Support
- Deliver campus, virtual, and regional training as directed by Management aligned to identified performance gaps and institutional priorities.
- Execute targeted training sessions focused on specific programs, product knowledge, admissions process updates, and skill reinforcement for assigned campuses or regions.
- Support special admissions initiatives, program launches, or campaigns as assigned.
- Collaborate with other department leaders as assigned to support training initiatives
Benefits:
- Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care
- Dental/Vision Insurance Coverage
- 12 Paid Holidays / Paid Time Off / Paid Volunteer Day
- 401[k] with 50% Employer Matching
- Short-Term Disability Life Insurance
- Supplemental Life Insurance Options
- Growth Opportunities / Education Assistance and Professional Development Benefits
No Cost Benefits:
- Group Life Insurance
- Long Term Disability
- Talent Referral Program
- TicketsatWork - Discount Entertainment Program
- Enjoy a paid day off on your birthday (available to full-time employees after two years)
Why Join Northbridge University?
At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.
At Northbridge University, you’re not just building a career—you’re creating a meaningful purpose.
For additional information on who we are – https://northbridge.edu/en/who-we-are
Northbridge University is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
The selected applicant will undergo a background check, educational verification, and drug testing.