Inside Sales Representative

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. Named one of the 2023 Top Places to Work in Southeast, WI by Top Workplaces and the Journal Sentinel.

We’re thrilled to offer an exciting opportunity for an enthusiastic and customer-focused Inside Sales Representative who’s passionate about delivering exceptional service. In this role, you'll begin your journey alongside our experienced Inside Sales Team, where you'll receive hands-on training in our products, systems, and consultative selling approach. Once you’ve completed our comprehensive training program, you’ll take the lead in responding to customer inquiries via phone and web, providing tailored quotes, and processing orders. If you thrive in a dynamic, fast-paced environment and love creating memorable customer experiences, we’d love to meet you!

Location & Schedule

This position is based in Milwaukee, WI. To ensure your success, we offer an immersive, in-office training program (Monday–Friday). After training, you'll enjoy a hybrid work schedule with the flexibility to work remote on Mondays and Fridays. 

Here's a General Overview of What You'll Be Doing

• Source new sales opportunities through inbound calls
• Utilize consultative selling to understand customer goals and challenges
• Answer customer questions, demonstrating product knowledge
• Develop meaningful relationships with customers that encourage trust and loyalty
• Utilize sample and space planning programs to assist in selling process
• Provide quotations tailored to the customer’s needs
• Close and process orders
• Develop leads and referrals working jointly with our other sales channels
• Utilize timely follow-up to aid customers throughout the buying process
• Provide top notch service to customers
• Improve sales skills to increase win rate
• Achieve monthly/annual quotas

What We're Looking For

• 2  years of previous customer service, inside sales, or call center experience
• Technical proficiency with Salesforce and Microsoft Office applications
• Exhibit a passion for service and an ability to bond with customers over the phone
• Capacity to effectively change direction when needed
• Can work quickly and independently
• Strong organizational and prioritization skills a must
• Ability to maintain a high degree of accuracy
• Display professional presence and a positive "work well with others" attitude

It Would Also Be Really Great To Have

• Associates or Bachelor’s degree 
• Experience with Salesforce 
• Experience working with vendors on product related inquiries
• Previous work in office furniture or a related field

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 

If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please contact us at HR@NBF.com.