AUTOMOTIVE SERVICE MANAGER LUXURY IMPORT DEALERSHIP

$125,000 $160,000 Annually | Full Benefits | Leadership Opportunity

Are you an experienced Automotive Service Manager ready to lead a high-performing luxury service department?

24 INFINITI of Plymouth, part of the rapidly growing 24 Auto Group, is seeking an exceptional Automotive Service Manager with a proven track record of increasing customer satisfaction, improving technician productivity, and building a winning service culture.

If you're currently leading a successful service department-or you're an accomplished Assistant Service Manager ready for your next opportunity-we want to hear from you.

Location:
24 INFINITI of Plymouth
151 Samoset Street
Plymouth, MA 02360 (24 INFINITI of Plymouth)

• $125,000 $160,000 annual earning potential

• Performance-based bonus opportunities

• Medical, Dental & Vision Insurance

• Paid Vacation & Holidays

• 401(k)

• Employee Vehicle Purchase Program

• Factory Training & Career Development

• Long-term career growth with one of New England's fastest-growing dealer groups

Lead every aspect of a busy luxury automotive service department while delivering outstanding customer satisfaction and profitability.

Responsibilities include:

• Lead, coach, mentor, and develop service advisors, technicians, dispatchers, and support staff

• Drive technician productivity, efficiency, proficiency, and profitability

• Improve customer satisfaction and CSI scores

• Monitor labor sales, gross profit, effective labor rate, and departmental KPIs

• Recruit and retain top automotive talent

• Maintain warranty compliance and manufacturer standards

• Work closely with Parts, Sales, and Executive Management

• Resolve customer concerns professionally and efficiently

• Build a positive culture focused on accountability, teamwork, and continuous improvement

• Ensure all repair orders, documentation, and departmental procedures meet dealership and manufacturer requirements

• Maintain a clean, safe, organized, and high-performing service operation

• Minimum 3 years of experience as an Automotive Service Manager

• Luxury or import dealership experience preferred (INFINITI, Nissan, Lexus, Acura, BMW, Mercedes-Benz, Audi, Volvo, Toyota, Honda, etc.)

• Strong leadership and employee development skills

• Excellent customer service and conflict-resolution abilities

• Proven ability to grow service sales and department profitability

• Strong understanding of dealership operations, fixed operations, warranty administration, and technician management

• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar)

• Valid driver's license with a clean driving record

ASE certifications and manufacturer certifications are a plus but are not required for the right candidate.

This is your opportunity to join a dealership that is investing in its future. You'll have the support, resources, and leadership necessary to build an elite service department while working with a respected luxury brand and a dealer group committed to growth and employee success. The dealership emphasizes factory-trained technicians, genuine INFINITI parts, and high-quality customer care. (24 INFINITI of Plymouth)

If you're ready to lead from the front, develop an exceptional team, and build a service department recognized for excellence, we want to talk with you.

Apply today at: NATAtoday.net/activejobs

Zoom interviews are being scheduled immediately for qualified candidates.

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