What are the responsibilities and job description for the Automotive Service manager Automotive Service Manager Subaru Import Specialist position at National Automotive Training Academy?
Automotive Service Manager – Subaru Import Specialist
We are seeking an experienced Automotive Service Manager with a proven background in Subaru or import service operations. The ideal candidate is a results-driven leader who can run an efficient and profitable service department while maintaining high customer satisfaction and team performance.
You’ll oversee all aspects of service operations — from forecasting goals and managing budgets to motivating staff and ensuring compliance with manufacturer and safety standards. This position requires a balance of technical knowledge, leadership, and business acumen to meet objectives and sustain dealership profitability.
Responsibilities:
Lead a productive and customer-focused service team.
Hire, train, and manage technicians and advisors.
Monitor daily technician productivity, repair quality, and warranty compliance.
Maintain accurate service records and ensure document integrity.
Forecast goals and implement strategies to achieve departmental profitability.
Develop marketing initiatives to increase customer retention and repeat business.
Enforce safety protocols and maintain a clean, organized shop environment.
Conduct weekly service meetings and coordinate with parts and sales departments.
Handle customer concerns promptly and follow up to confirm satisfaction.
Qualifications:
Minimum 3 years of Service Manager experience, preferably with Subaru or other import brands (Honda, Toyota, Nissan, Mazda, etc.).
Strong leadership and communication skills.
Solid understanding of dealership service operations, budgeting, and warranty processes.
ASE Certifications a plus (Brakes, Electrical, Engine Performance, etc.).
Valid driver’s license and clean driving record required.
This is an excellent opportunity for a motivated professional ready to take ownership of a high-performing service department and make a lasting impact.
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