Project Manager - Member Experience

The National Association of Mutual Insurance Companies (NAMIC) has a new opportunity for a Project Manager in our Member Experience Department. This position will manage the planning, execution, and analysis of member-focused data and benchmarking projects for the association within the Membership and Sponsorship areas at the direction of Member Experience senior staff.

Essential functions of the position include:

• Manage the end-to-end lifecycle of benchmarking projects, from needs assessment and development through implementation and final reporting.
• Serve as the project lead and primary point of contact, coordinating internal teams, external stakeholders, and member committees while managing timelines and deliverables.
• Partner with marketing and membership teams to promote benchmarking initiatives through coordinated marketing plans and member communications.
• Analyze and translate data into reports, dashboards, and presentations tailored to diverse audiences, including the board, members, and staff.
• Maintain methodologies, definitions, and standards to ensure consistency across all benchmarking efforts.
• Maintain data quality, confidentiality, and compliance with applicable data protection policies.
• Builds and maintains positive work relationships with management, staff members, and external contacts.
• Arrives to work on time and maintains a positive attendance record.
• Performs any other duties and projects as assigned.
  
  
  

Qualifications include:

• 3 years of experience in project management and ability to manage multiple priorities simultaneously, ideally within a membership organization, association, or nonprofit.
• Proficiency in Microsoft Office products, including PowerPoint, Excel and survey platforms (e.g., Microsoft Forms, SurveyMonkey).
• Excellent communication and interpersonal skills are required to communicate effectively, pleasantly and diplomatically with co-workers, members and other outside business resources.
• Strong writing skills including an excellent grasp of grammar.
• Strong problem-solving abilities are required.
• College degree preferred.
• Ability to pass a criminal background and MVR check.
  
  
  

NAMIC is proud to have been selected as one of the Best Places to Work! We offer an excellent compensation and benefits package with this full-time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.