Member Experience Representative

Are you a force for good? Do you champion providing exceptional service and experiences to others? Does the opportunity to devote your talents to a cause much greater than yourself excite you? The Arbor Day Foundation could be the organization that makes you love where you work. 

As one of the world's largest operating conservation foundations, the Arbor Day Foundation educates and engages stakeholders and communities across the globe to involve themselves in its mission of planting, nurturing and celebrating trees. Our vision is to help others understand and use trees as a solution to many of the global issues we face today, including air quality, water quality, climate change, deforestation, poverty and hunger. 

We need a Member Experience Representative to serve as a liaison between some of our internal teams and our members, supporters, advocates, and external partners – thinking through the lens of others to ensure world-class service and value to all parties.   
 

***You Have: *** 

Passion. For the Foundation’s mission, trees, nature, and environmental stewardship. 

A Positive Attitude. You’ve always been described as a “glass half full” individual, people follow your natural leadership ability because of it.  

 Service Excellence. It’s a core component of how you interact with everyone in your life and drives you to consistently improve processes and systems.  

 Strong work ethic. Your professionalism and eagerness to learn and share drive your success.  

 Excellent communication skills. Your ability to communicate (written and verbal) are key to how you build relationships.  
 

***You Will:***

 Provide “Service Excellence.” You will personally provide and inspire others to provide what we call ‘Service Excellence’ externally and internally. 

 Ensure Effective Relationships. You will often hear information first-hand that can help other employees, leaders and teams to think through how their operations and decisions can have a positive impact on the experience of our members and supporters. 

 Build Relationships. Serve as the liaison between the Member Experience team and other internal Foundation teams, external partners, and members and supporters.   

 Communicate Effectively and Passionately.  The Foundation’s mission and programs to others. 

 Empower our Members and Supporters. You’ll inspire them to make a difference by sharing our vision and dedication to plant, nurture, and celebrate trees. 

 Communicate on Behalf of the Foundation. You’ll handle phone calls, emails, chat, social media, letter responses with positivity, striving to build and maintain trust and loyalty. 

***Love Where You Work:***

 We’re committed to your growth. This is a role where you’ll be able to learn a lot about the Foundation. Some Member Experience Representatives have grown into other roles with the Foundation.  

 We’ll provide a set schedule. This is a non-exempt role that boasts paid vacation, holidays and sick days.  

 We’re in this together. A culture focused on kindness, collaboration and the intrinsic shared purpose to do what’s right. We pride ourselves on the culture we’ve built. We love it, and we know you will too.  

 We care about your health. Competitive healthcare (health, dental, vision) coverage for you and your loved ones matched with a wellness incentives program.  

 We invest in your future. Company paid short-term and long-term disability, life insurance and 401k with company match.  

 We want to stay connected. We’ll hook you up with a company laptop and phone.  

 We’ll round out the experience. We put our culture first, and we host events and experiences throughout the year to show that we care about you (and your family).