Lodge Manager

Description

Lodge Manager 

Position Type: Full-time Regular, Exempt (Salary)

Supervisor: Guest Services Senior Manager 

Department: Reservations

Location: Park City, Utah (on-site)

Pay Range: $55,000-$56,000

Join Our Team:
At the National Ability Center, every stay at our lodge marks the beginning of a life-changing experience. For more than 40 years, we have been breaking barriers and empowering people with disabilities through adaptive sports and recreation. We are seeking a dynamic, service-driven Lodge Manager to lead the delivery of exceptional, accessible, and welcoming guest experiences. If you are passionate about hospitality, operational excellence, and using data and systems to drive impact, this is an opportunity to play a critical role in advancing our mission and helping build an Adaptive Nation.

Requirements

Job Summary: 

The Lodge Manager is responsible for leading the day-to-day operations of the National Ability Center’s lodge, ensuring a high-quality, accessible, and mission-driven guest experience. This role oversees lodging operations, guest services, and vendor coordination, while driving occupancy, operational efficiency, and overall participant impact in alignment with organizational goals. This role is accountable for improving lodge utilization and contributing to overall program growth through strategic operational leadership. The Lodge Manager works cross-functionally to ensure seamless experiences for individuals, families, and groups, while maintaining high standards of service, financial performance, and facility readiness.

This is a full-time, year-round position with benefits. The role primarily follows a weekday schedule with occasional evenings and weekends required. This position is not eligible for remote work.  

Essential Duties:

· Lead all lodge operations, ensuring a consistently welcoming, accessible, and high-quality guest experience for individuals, families, athletes, interns, and groups. 

· Oversee lodge booking operations in partnership with the Reservations team, ensuring accuracy, efficiency, and alignment with organizational priorities and capacity. 

· Build and maintain strong relationships with participants, families, and community partners; proactively address concerns and ensure a high level of satisfaction. 

· Drive lodge occupancy, revenue growth, and participant impact in alignment with the National Ability Center’s strategic plan; proactively identify and implement opportunities to expand capacity, improve utilization, and enhance the guest experience. 

· Manage lodge logistics, including procurement and oversight of supplies, food, and beverage operations to support daily operations and group needs. 

· Coordinate catering services with external vendors, ensuring alignment with dietary needs, event requirements, and service standards. 

· Oversee housekeeping and external vendor partnerships to maintain a clean, safe, and comfortable environment for all guests. 

· Provide day-to-day leadership, training, and support for interns, volunteers, and cross-functional staff supporting lodge operations; foster a high-performing, service-driven culture. 

· Develop and manage the lodge budget, including revenue forecasting, cost control, and financial reporting to support sustainability and growth. 

· Ensure compliance with all local, state, and organizational health, safety, and accessibility standards. 

· Monitor performance through data and feedback, using insights to improve operations, enhance the guest experience, and support organizational goals. 

· Collaborate cross-functionally with program, facilities, and leadership teams to align lodge operations with broader organizational priorities and participant needs. 

· Support fundraising events, group functions, and special events as needed; serve as an ambassador of the National Ability Center and its mission. 

· Perform other duties as assigned.

Minimum Qualifications: 

• Bachelor’s degree or      equivalent combination of education and experience.
• 3 years of      hospitality, lodging, or customer service management experience.
• Demonstrated commitment      to exceptional customer service and ability to engage effectively with      diverse populations.
• Strong organizational      and leadership skills, with the ability to work cross-functionally and      independently in a dynamic environment.
• Current First Aid and      CPR certification, or ability to obtain upon hire.
• Valid Driver’s License      and ability to meet UDOT physical requirements.
• Ability to pass a      pre-employment background check.
• Valid Food Handler’s      Permit (Food Manager Certification preferred).
• Valid On-Premise      Alcohol Server Certification.
• Must be legally      authorized to work in the United States. We do not sponsor employment      visas or other immigration processes to attain or maintain employment      eligibility.

Preferred Qualifications:

· Proficiency with Salesforce or similar CRM systems and Microsoft Office Suite

· Experience working in a multi-department, service-oriented environment with integrated systems and data-driven decision-making

Knowledge, Skills, and Abilities:

• Demonstrated leadership ability with a track   record of leading by example, motivating others, and guiding interns,      volunteers, and cross-functional teams.
• Strong interpersonal and communication skills with the ability to build relationships, navigate complex situations, and      represent lodge operations with internal and external stakeholders.
• Commitment to delivering high-quality, accessible guest experiences in a mission-driven hospitality environment.
• Ability to collaborate effectively across departments to align priorities, solve problems, and execute shared goals.
• Sound judgment and decision-making skills, with the ability to make timely, informed decisions aligned with organizational      priorities and the NAC mission.
• Proactive, solution-oriented mindset with the ability to anticipate needs, remove barriers, and improve processes.
• Strong organizational and time management skills with the ability to prioritize and manage multiple responsibilities in a      fast-paced environment.
• Ability to use data and systems to monitor performance, inform decisions, and drive continuous improvement.
• Knowledge of a variety of disabilities and the ability to communicate effectively and build meaningful connections with      participants and their families.
• Demonstrated ability to work both independently and collaboratively in a dynamic, team-oriented environment.
• Strong problem-solving skills with attention to detail and a commitment to operational excellence.
• Commitment to fostering a positive, inclusive and mission-driven culture aligned with NAC values.

Working Conditions:

· Ability to lift and maneuver equipment weighing up to 50 lbs. 

· Available and willing to work a non-traditional schedule that may include occasional evenings, weekends, and holidays, especially as needed for projects and special events.

Benefits: 

· Health Insurance with Health Savings Account

· Employer Contribution to HSA

· Dental Insurance

· Vision Insurance

· Long-term Disability

· Life Insurance

· Voluntary Accident and Hospital Plans

· Paid Time Off (PTO) annually

· 11 Paid Holidays 2 Paid Personal Days Annually (including a paid day off on your birthday)

· 403(b) Plan with Employer Match

· Parental Leave

· Pet Insurance

· Pro Deals with gear companies

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. 

Salary : $55,000 - $56,000