What are the responsibilities and job description for the Security Operations Manager position at Nation Security?
Nation Security is seeking an experienced and driven Security Operations Manager to lead and oversee security operations across multiple client sites in the Miami-Dade area. This is a key leadership role responsible for operational performance, compliance, client satisfaction, and team development. The ideal candidate leads from the front, holds high standards, and consistently delivers professional, reliable, and safe security services.
- Oversee day-to-day operations across assigned client sites to ensure consistent, high-quality service delivery
- Recruit, onboard, train, and evaluate security personnel
- Manage employee relations, coaching, and disciplinary actions in a professional and timely manner
- Set clear performance expectations and provide ongoing guidance to supervisors and officers
- Serve as the primary point of contact for assigned clients
- Build and maintain strong, long-term client relationships through regular communication and site visits
- Conduct service reviews and address concerns proactively to exceed client expectations
- Ensure all personnel maintain required licenses, certifications, and clearances
- Monitor compliance with company policies, client contracts, and applicable regulations
- Conduct site audits, inspections, and risk assessments
- Lead incident investigations and coordinate responses with internal teams and external partners
- Prepare operational reports, including staffing, incident activity, and billing documentation
- Support safety initiatives, corrective actions, and risk mitigation plans
- Evaluate staffing levels and deploy personnel strategically to meet operational and budget objectives
- Stay current on industry trends, technology, and best practices
- Identify opportunities to improve efficiency, service quality, and operational performance
- Contribute to the development and refinement of internal policies, procedures, and training programs
- Minimum of 5 years of operations or security management experience, preferably within the private security industry
- Valid Florida Security License or equivalent certification
- Authorized to work in the United States
- Ability to pass a comprehensive background check
- Strong leadership and team-building capabilities
- Excellent communication, organization, and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with scheduling systems, reporting platforms, and incident documentation tools
- Flexible scheduling that supports work-life balance
- Professional, team-oriented work environment
- Clear opportunities for growth and advancement
- A company known for integrity, reliability, and high standards
Nation Security is an Equal Opportunity Employer committed to diversity, inclusion, and providing a workplace where every team member can succeed.
Take the next step in your career with Nation Security and play a vital role in protecting people, property, and peace of mind throughout your community.