What are the responsibilities and job description for the Security Operations Manager position at Nation Security?
About the Role
Nation Security is seeking a skilled and committed Security Operations Manager in the Orlando area to oversee and lead security teams across multiple client sites. In this critical leadership role, you will drive operational excellence, uphold high service standards, ensure regulatory compliance, and foster strong relationships with clients and staff. You will play a central role in optimizing team performance, enhancing daily operations, and exemplifying Nation Security’s core values of professionalism, reliability, and safety.
Key Responsibilities
Team Leadership & Development
- Oversee daily operations at assigned client sites to ensure consistent, high-quality service.
- Manage recruitment, onboarding, training, and performance evaluations for security personnel.
- Address employee relations and disciplinary matters professionally and promptly.
- Establish clear performance expectations and provide coaching and mentorship to supervisors and officers.
Client Relationship Management
- Act as the primary point of contact for clients in your portfolio.
- Build and maintain strong, long-term client relationships through proactive communication.
- Conduct regular site visits and satisfaction reviews to ensure client expectations are met or exceeded.
Operational Oversight & Compliance
- Ensure all personnel maintain valid licenses, certifications, and security clearances.
- Monitor compliance with company policies, client contracts, and applicable regulations.
- Conduct site audits, risk assessments, and inspections to identify and mitigate vulnerabilities.
- Lead incident investigations and coordinate responses with internal teams and external partners.
Reporting & Administration
- Prepare and maintain operational reports, including staffing updates, incident summaries, and billing documentation.
- Participate in safety committees and contribute to investigations, corrective actions, and risk mitigation plans.
- Assess staffing needs and allocate personnel strategically to meet operational and budgetary objectives.
Continuous Improvement
- Stay informed on industry trends, emerging technologies, and best practices.
- Identify opportunities to streamline processes and enhance efficiency and service delivery.
- Support the development and refinement of internal policies, procedures, and training programs to drive operational excellence.
Experience
- Minimum of 5 years in operations or security management, preferably within the private security industry.
Licensing & Requirements
- Valid Florida Security License (or equivalent certification).
- Authorized to work in the U.S. and able to successfully pass a comprehensive background check.
Skills & Attributes
- Strong leadership and team development abilities.
- Excellent organizational, communication, and customer service skills.
- Ability to manage multiple priorities effectively under pressure.
- Proficiency with scheduling systems, reporting tools, and incident documentation.
Why Join Nation Security?
- Flexible schedules that support a healthy work-life balance
- Collaborative and professional team environment
- Opportunities for career growth and advancement
- Join a company recognized for integrity, reliability, and excellence
- An Equal Opportunity Employer committed to diversity, inclusion, and fostering a workplace where every team member can thrive
Apply Today!
Advance your career with Nation Security — protect people, property, and peace of mind while making a meaningful impact in your community.